Eurovillage Achilleas Hotel

Vuk is the best barman we’ve ever had, he’s so kind and funny. He’s doing his job the best. Best drinks ever as well. Three girls from thé bar ;)

Absolutely beautiful and amazing hotel. The staff were very helpful. Very clean and close to the beach.

Sadly, our stay was disappointing and fell well below the standard we expected.

On arrival, we encountered an issue with our room. Rather than taking ownership or trying to resolve the situation, the hotel initially blamed easyJet. We later saw the paperwork the hotel had received, and we believe the room issue was in fact caused by easyJet. To the hotel's credit, after two nights we were moved to a superior family room, which was a significant improvement. The standard family rooms are adequate but very dated. The separate back bedroom had no air conditioning, making it uncomfortable and inconvenient, particularly during the hot weather.

Unfortunately, the room service after we moved was also disappointing. Our room was only cleaned once, and on that occasion cleaning did not start until around 5:45pm. Having spent the day at the pool, this was far from an ideal time for the room to be cleaned, as we then couldn't properly use the room while it was being serviced. Cups were not replaced and coffee was not replenished, which was disappointing for a hotel of this standard.

The food was one of the biggest let-downs. There was very little choice for children at lunch and dinner, with limited variety throughout our stay. Breakfast was by far the best meal of the day, with the Greek evening being the best dinner we had. The ribs and chicken wing night was also a real hit with our family. Unfortunately, the remaining evening meals were disappointing for an all-inclusive hotel.

The treatment we received around the pool was particularly disappointing. We were a large group and, unfortunately, we got the impression that this was not something the barman was happy about. On day four, he repeatedly singled out our group, telling our children they were not allowed to jump into the pool despite the only posted rule being "No Diving." Other guests were doing exactly the same without being challenged.

To make matters worse, the barman commented, "It's always you English with the small island." We found this remark unnecessary, unprofessional and offensive.

When we questioned why our children were being treated differently, the barman told us he was going to get the manager. We waited, but no manager ever came to speak with us, leaving the issue completely unresolved.

On our last day, the same situation happened again with the barman. He was once again very rude and singled out our group, telling our children not to jump in the pool, while no other guests were being challenged for doing the same.

We then went to reception to make a complaint. Unfortunately, we did not receive a response as we were told the manager was not in on a Sunday. We were later told they had tried to call me, although I had no missed calls. When we checked out, we were offered the opportunity to speak to the manager, but as we were leaving, we felt there was little point at that stage.

I do want to mention that the two ladies working on reception were very helpful and polite whenever we had to speak to them about the various issues during our stay. They were friendly and did their best to assist us, and this was appreciated.

One positive was that there were no real issues getting sunbeds, regardless of the time of day, which made relaxing by the pool much easier.

The cocktails were okay—not the best we've had, but they were perfectly drinkable—and the beer was good. However, it was disappointing that bottled drinking water was not available as part of the all-inclusive package. We had to buy bottled water from the supermarket across the road, which isn't what you expect when paying for an all-inclusive holiday.

The snack bar was another disappointment, with hot dogs and gyros often being served cold.

Overall, there were some positives, including being moved to a superior room, the helpful reception staff, the easy availability of sunbeds, the Greek evening, ribs and chicken wing night, and the drinks. However, these were outweighed by the disappointing food on most days, poor room service and lack of customer service, particularly regarding the repeated issues around the pool.

We left feeling let down by the overall experience. While there were some good aspects to the holiday, we would not choose to return or recommend this hotel based on our experience.