OKU Kos

The hotel itself is a beautiful place to stay. The design, atmosphere, and overall ambiance are exactly what you would expect from a luxury resort, and we genuinely enjoyed many aspects of our stay. However, a few situations occurred during our visit that left us frustrated and prevented the experience from living up to the standard we expected.

The most disappointing part of our stay happened at the beach. We reserved a beach bed and left our tote bag hanging on the umbrella as a clear indication that the bed was occupied while we briefly returned to our room to freshen up. When we came back a short time later, another hotel guest had taken our beach bed, removed our bag from the umbrella, and left it on the sand behind the bed.

No guest should ever feel entitled to move another guest’s personal belongings. It was disrespectful, unacceptable, and left us wondering whether our belongings had been lost or stolen.

What made the situation even worse was the hotel’s response. We informed the staff immediately, but they did not resolve the issue. They did not ask the other guest to return to their original sunbed, nor did they offer a meaningful solution. We were simply left to deal with an uncomfortable situation that should never have happened in the first place.

What is even more frustrating is that we spent three days at the hotel, and every single day we saw guests reserve beach and pool sunbeds early in the morning by leaving towels and personal belongings while they went elsewhere. It is clearly common practice throughout the resort.

If the hotel’s policy is that reservations are not allowed or that belongings should never be left unattended, then this should be communicated clearly to every guest from the moment they check in. There were no signs, no explanation, and no warning. On the other hand, if reserving sunbeds is acceptable—as it clearly appears to be for many guests—then the hotel should enforce that policy and prevent guests from taking occupied beds or moving someone else’s belongings.

What is particularly frustrating is that if the situation had been reversed and we had moved another guest’s belongings to take their sunbed, I have no doubt it would have caused a confrontation and likely required staff intervention. Guests should never be put in a position where they have to defend their space because the hotel fails to enforce clear and consistent rules.

Unfortunately, this was not the only disappointing aspect of our stay. When it was time to leave, we had to load all of our luggage into our car ourselves. The staff only transported our bags from our room to the reception area, after which we were left to handle everything on our own. While this may seem like a small detail, it is not the level of service I would expect from a hotel that presents itself as a luxury resort.

Our sleep was also affected during the stay. On multiple nights there was a loud generator or mechanical noise that could be heard in the middle of the night. In addition, the air conditioning unexpectedly switched off and then back on during the night, which was disruptive and made it difficult to get a proper night’s sleep.

The property itself is stunning, and we truly appreciated its design and atmosphere. However, luxury hospitality is defined not only by beautiful surroundings but also by service, consistency, and how guest concerns are handled. I hope management reviews these issues—particularly the beach sunbed policy, staff training on resolving guest disputes, the departure service, and the nighttime noise and air-conditioning problems—so that future guests can enjoy the resort without experiencing the same frustrations.

My stay started very well. The reception staff were welcoming, and the room was clean and comfortable. As this is a well-known international five-star hotel, I expected a high standard of service throughout my stay.

Unfortunately, one incident completely changed my impression of the hotel.

On my first day, I noticed that many guests reserved their beach and pool loungers by leaving towels and bags on them. There were no signs or hotel policy stating that this was prohibited, and this practice was clearly being followed by many guests. I respected everyone else’s belongings and did not touch anything.

The following morning, before breakfast, I left my handbag with my personal belongings hanging on the beach umbrella at my sunbeds in the front row. After breakfast, I returned to my room to change before going back to the beach. When I came back, I found that another group of guests had removed my bag, placed it on the sand, and taken my sunbeds.

When I asked a staff member for help, he told me that guests should not touch other people’s belongings. However, despite acknowledging this, he did nothing to resolve the situation. He did not ask the other guests to return the sunbeds, did not apologise, and left me to argue with them myself. His only solution was to move me to the second row, which was completely unacceptable.

This left me feeling that I was not treated fairly. The rules appeared to be applied differently depending on who was involved, and I personally felt that I experienced discriminatory treatment. That is deeply disappointing, especially from a globally recognised five-star hotel.

Because of this experience, I cannot recommend this hotel. It has also made me question staying with this hotel brand again in the future. Every guest deserves to be treated equally, respectfully, and professionally, and unfortunately that was not my experience.