Egeo Easy Living Resort

The Alti Coast Club Hotel is currently a 4-star hotel and apparently wants to move towards 5 stars. After our experience, however, there is still a very long way to go.

We arrived expecting a good-quality holiday, but from the start we encountered one problem after another:

-Our room was not cleaned properly upon arrival. After reporting the dirty room, only part of it was cleaned again. The bathroom and baby’s room were still not cleaned. -There was a trail of ants in the baby’s room. -The bathroom sink was loose and dangerous. It was fortunately fixed quickly after we reported it. -The bathroom sink drain did not close properly. -We found cockroaches in the pool toilets and restaurants, as well as small cockroaches and earwigs in our room. -One cleaner kindly put flowers on our bed, but the flowers were full of ants. We had to remove them and change the bed sheets ourselves. -The biggest problem: gluten-free food

This is where our experience becomes truly unacceptable.

We informed the hotel about the gluten intolerance and, upon arrival, were even asked to fill in a form specifying the allergy. Unfortunately, it seemed that this was the last serious attention given to it.

Food labelled “gluten-free” was not actually gluten-free.

We also specifically requested food directly from the kitchen and explained the situation again. Even then, the food provided was not safe.

As a result, one of us became sick for a second time during the stay.

When we reported this to the chef and reception, we were told that it could be “something else” or perhaps “another allergy”. At no point did we receive an apology for the gluten issue, nor was there any acknowledgment that mistakes had been made. The only response we received was that the problem must lie elsewhere or with a different allergy.

This is not an acceptable way to deal with a declared food allergy/intolerance. Guests should not have to investigate the kitchen themselves or take responsibility for food that the hotel has explicitly presented as gluten-free.

If a hotel asks guests to declare an allergy and then serves food containing gluten anyway, the problem is in the hotel’s food-safety procedures, not with the guest.

Food & drinks

The food in both the main restaurant and snack bar was often dry, overcooked and clearly left sitting for too long.

The alcoholic cocktails were another disappointment. Many were simply poured from pre-mixed plastic bottles rather than freshly prepared.

The atmosphere in the kitchen was also striking. The staff often appeared unhappy and seemed to be working against their will. While we cannot know what is happening behind the scenes, this was noticeable and certainly did not contribute to a 5-star atmosphere.

Final verdict

We understand that this is currently a 4-star hotel and that mistakes can happen. But if the hotel wants to move towards 5 stars, the basics need to be fixed first:

Clean rooms. Proper pest control. Safe food. Genuine gluten-free options. Better food quality. Better attention to guests.

We came here for a relaxing holiday with our family and baby. Instead, we spent far too much time reporting problems, checking food and worrying about whether the food we were given was actually safe.

Based on our experience, this hotel still has a very long way to go before it deserves 5 stars.

We have just got back from a fantastic holiday at AKTI COAST CLUB.

Shout outs to these amazing staff members:

EMILIENNE - Spa therapist - best massage we have EVER had. NIKOS - Buggy driver extraordinaire and rapper. What a ledge. OKSANA - Cleaner. The sweetest lady ever - so kind. BAR LADY - near rooms 700 - Such good vibes! Thank you. NORMAN - Thank you for the cocktails and good chat.

Pros:

• Great location - easy to get into Kos by cheap bus
• Stunning beach
• Great beach bar and entertainment on there each evening
• Best massage my husband and I have ever had by Emilienne at the spa - HIGHLY RECOMMEND.
• Spa is great with great treatments
• Pools are lovely and not chlorinated (they use another technique and the water is lovely and clean and doesn't smell of chlorine)
• Luxury sea view room is perfect
• Staff are so friendly and helpful
• Good vibes
• Kids club looked so fun (we didn't use it but looked really great)
• Splash pool is excellent
• Evening entertainment is inclusive and very good
• Football pitch is great
• Lovely clientele - we made friends with folk and our son did too
• Tennis courts too (we didn't use but saw them and they looked fab)
• Grounds are spacious, beautiful and so tropical!
• Always managed to get sun-beds fine.
• Very set up for kids and all staff so patient and kind with kids.
• Very sweet feral cats occasionally about and the kids love them.
• Playground is great and a mini outdoor amusement arcade which is sweet.
• Lovely reception, interior bar and lounge.
• If you're in the section that has a shared smaller pool it's great and the coldest one in the resort with a kids mini pool - ideal for toddlers and away from the crowd.
• Great shop on site with necessities and fun stuff for sale.
• Medical area in case you need medical attention.

Cons:

• All cocktails are pre-made and very syrupy. Norman did some magic and made them as best as they could be.
• Food is good but not amazing (for example the tzatziki is out of a manufactured pot and is a bit like mayo rather than the real stuff). But lots of variety of foods - something for everyone.
• Buffet is quite stressful as it's all families and kids running about - nothing can be done about that but something to consider if you're not coming with kids!
• They shut the pools at 6pm, ideally for us they would shut at 7pm.
• In cheaper rooms air con can be loud and temperamental (we got upgraded as ours had broken and we had water all over our room in the middle of the night when we arrived. They handled the issue well).
• In the main pool there is constant music blaring out speakers 10am-5pm. I would have preferred it not to be all day or maybe switching up to some chill-out music rather than consistent pop songs. You can go to other pools but sometimes you can still hear those speakers.
• Rooms are good but could be updated.
• Amusement arcade could be updated and tended to so all amusements work.

Incredible experience. The atmosphere was so calming and relaxing. Emily gave me a circulation massage and facial and she was exceptional!!! I have a lot of tension in my back and she skilfully got rid of my knots, always checking on pressure. The foot massage was fantastic and really helped the tension. The facial was so relaxing, I nearly fell asleep. My skin feels amazing. 10/10. Would highly recommend!!!