Aeolos Beach Hotel

Our stay at the hotel was extremely disappointing and did not live up to the expectations set by the advertised standard.

We stayed for five nights but chose to eat out on three of those evenings because the food at the hotel was so disappointing. The food selection was very limited, repetitive and poorly presented. For an all-inclusive resort, the quality and variety of the food fell well below what we expected. The one exception was the grill, where the food was enjoyable. Unfortunately, it was only open during the afternoon, so it was not an option for evening meals.

The drinks were also of a very poor quality and were served in cheap plastic cups, which made the overall experience feel far below a four-star standard.

Unfortunately, many of the staff at the bars and grill appeared unhappy and unwelcoming. Simple requests, such as asking for ice, were often met with visible annoyance, making guests feel as though they were inconveniencing the staff.

The cleanliness of the main restaurant was also disappointing. Cutlery was frequently dirty, and the restaurant itself did not appear to be cleaned to an acceptable standard. In contrast, the rooms themselves were kept clean throughout our stay by the housekeeping team.

Customer service was lacking throughout our stay. Having to ask four separate times for an ironing board before receiving one is simply unacceptable.

The hotel also charges guests to use the shuttle bus that it advertises as one of its facilities. At £4 per person, it was actually more expensive than taking a taxi, yet the hotel offered little assistance in arranging one, making this seem like very poor value. They unsurprisingly had no issue assisting with a taxi to the airport since there they did not provide a service for this.

We specifically booked a suite based on the photographs shown online. However, the accommodation we received did not match those images. The advertising gives the impression that there are ground-floor suites directly on the beachfront, which is not the case.

The entertainment was another major disappointment. It was of a very poor standard, and on one occasion guests were even criticised for not bringing their own pen to participate, which was both surprising and unprofessional.

Finally, on the morning of our departure, housekeeping knocked on our door before 8:30 a.m. to ask when we were leaving. Being woken up early on our final day in this way was unnecessary and, in our view, unacceptable.

Overall, this hotel falls well short of the four-star rating it advertises. While the rooms were clean and the afternoon grill served good food, these positives were outweighed by the poor food offering in the main restaurant, low-quality drinks, disappointing customer service, cleanliness issues in the dining area, misleading room advertising and substandard entertainment. Sadly, we would not recommend staying here.

We have just returned from the Aeolos Beach Hotel on Kos, and it was our 10th visit. The fact that we keep coming back year after year speaks for itself. This place has truly become our second home.Everything was perfect, just as we expected. The resort is beautiful, well-maintained, and has a wonderfully relaxing atmosphere. What makes this hotel extra special is the incredible staff. They are always professional, welcoming, and treat us like family.The rooms are clean and comfortable, the food is delicious with plenty of variety, and the views are stunning. We enjoyed every single moment of our holiday.