Mitsis Summer Palace

Perfect summer escape. Watching the sun set over the Aegean from the hotel was unforgettable, and the staff's warmth made everything feel effortless. We especially enjoyed the evenings at the à la carte restaurants — great food, great atmosphere. Can't wait to come back!

Big thanks to the whole team, specially Dea, Spiros and Theodora in reception, that made our holidays the best!

Beautiful hotel, but a disappointing honeymoon experience

We stayed at Mitsis Summer Palace for our honeymoon. Our travel agent was amazing throughout, but the hotel itself fell short of what we expected from a 5 star stay and more like a 3 star experience with 4/5 star views.

Pros

• The hotel is beautiful, and the setting looks stunning with amazing sunsets.
• loads of pools around the place so it never feels crowded or limited on beds.
• The pizza and gyros at The Med were highlights. We found The Med the nicest place to eat overall but if you are anyway picky or can’t have fish you are limited.
• Our room was cleaned daily, and the housekeeping team were friendly.
• The dark-haired hostess at the buffet and the tall gentleman working at The Med were especially welcoming. The guys working at the pizza station were also so nice and accommodating.

Cons

• The reception staff often came across as rude and unhelpful. We didn’t feel they listened when we raised concerns.
• There is a lot of information to take in and the front of house staff go through this 100 miles per hour and it is very hard to digest.
• There was an issue with our room on arrival, which made the start of our honeymoon stressful. We were eventually moved to the room we had booked, though it wasn’t as nice as we had hoped. I would avoid spending the money for a sea view with private plunge pool personally we didn’t feel it was worth the money. After we raised the issue with our travel agent, the hotel arranged a floating breakfast. It was a kind gesture, but we would have been disappointed with it had we paid for it and on check out they actually tried to charge us for this which again is very annoying since it was complementary due to issue with wrong room allocation when we first arrived.
• Dinner reservations were frustrating. You need to book to dine and by the time we arrived, the choice of restaurants and times was limited, so we ended up eating at the buffet more than we wanted to.
• The food was generally ok, but we would avoid the BBQ. There wasn’t enough light for us to see whether the meat was properly cooked, which concerned us, and we left without eating the meal.
• The hotel is quite remote. You can’t simply walk to nearby restaurants if you fancy eating elsewhere.
• Attention to basics was lacking, service could be slow to get a drink or served and often we got drinks and it they had lipstick stains on them.
• At times, we felt that guests were treated differently. There was also no welcome message or small acknowledgement of our honeymoon, which was disappointing given that the hotel had been told why we were visiting.

Overall, it’s a beautiful hotel with some lovely members of staff, but the service and dining experience didn’t feel 5-star to us. We were glad we’d had a minimoon in Palma beforehand, because we would have felt even more disappointed if this had been our only honeymoon trip.