Mitsis Summer Palace

AVOID. Please do not waste your money here . This is barely a 3 star let alone a 5 star hotel. We arrived at the hotel and checked into our room which was unclean. The maid claimed to have cleaned the room and changed the bedding but the floor was filthy and sticky , black hairs everywhere and believe it or not the bed covers had not been changed from the family before us. Nothing in the mini bar . It was empty to greet us . Apparently they were too busy. We complained to the manager on reception and said we paid 5000 british pounds for a week for the 3 of us to stay here . He said "oh that's not a lot that equivalent to 3500". NO 5000 great british pounds is equivalent to 7000 euros and the least we expect is a clean room. Very unhelpful arrogant man . The hotel is very dated . The restaurant is in desperate need of a makeover. The food is cheap and the menu gets changed every 3 days. We ordered a salmoln pasta and there was a tiny piece of salmoln on the pasta , hardly any steaks or meat. The plates are dirty and the glasses to drink are filthy. No branded drinks . The tea and coffee is served cold every morning. The boiled eggs are never boiled. The room maid can't even put your towels on the rail neatly. We stayed at the Marbella 4 weeks ago in corfu and that is truly a 5 star experience if not more . This compared to a Marbella resort is an absolute dump. The gym was disgusting and never had any water . Half the machines not working. You will be told you can book up to 3 Al a carte dinners but when you come to book it there are never any spaces. The pool slides for the children have all of 10 loungers for the whole resort and if you would like to have one your best option is to get up at 6am to get a lounger.
The football pitch for the resort is next to the other mitsis hotel .Mitsis Norida where the kids play football every night . There is a bar near there and even though you are staying in the summer palace which is the most expensive mitsis hotel all inclusive you can't even get a glass of water there for your child . Our child nearly passed out from playing football and all they offered was ice cubes for him said no your Mitsis summer palace and this is Mitsis Norida ( please see photos). The same resort and Mitsis hotep but no drinks allowed for the 5 star customers. There is rubbish everywhere you turn.

Every morning when you go to breakfast there are people screaming in the hotel at the manager with complaints. It is a show of its own .

This is a truly disgusting and disgraceful set up . Honestly please look at Marbella resorts rather than this appalling barely 3 star hotel with an arrogant, useless manager.

Everything was perfect!!!🩷

We recently stayed at Mitsis Summer Palace and overall had a very enjoyable holiday. On reflection, a 4/5 rating feels fair. Our first impression was somewhat underwhelming, as the main building looked more dated than expected from the promotional photos. However, once inside, the hotel was clean, welcoming and well maintained. The real selling point quickly became apparent the following morning: the views are absolutely stunning. The hotel's position provides beautiful sea views and spectacular sunsets, which can be enjoyed from many areas of the resort.

Dining Despite some tour operator descriptions, there is no traditional buffet restaurant for lunch and dinner. The main restaurant is the primary dining venue, while several à la carte restaurants are available. Breakfast was the only buffet meal. Reflecting on our stay, it would be unfair to criticise it too heavily, as there was a good selection of fresh fruit, yoghurts, salads and continental options, all of which appeared fresh and well presented. Those who enjoy lighter continental-style breakfasts are likely to be very satisfied. The à la carte restaurants offer beautiful settings, excellent views and a relaxed atmosphere. Service was consistently good and the staff attentive throughout. In terms of atmosphere, setting and service, I would rate the restaurants 5/5. Food quality was generally good, but somewhat inconsistent, with some meals being excellent and others less memorable. Overall, I would rate food quality at 4/5, but food variety closer to 3/5. At peak times it was clear there were not always enough staff to meet demand. This occasionally resulted in longer waits, incorrect orders or delayed drinks service. Even so, the staff remained friendly and professional throughout. The staff deserve particular recognition. Throughout our stay they were consistently friendly, professional and hardworking. In particular, I would like to thank Mohammed in the main restaurant, Alexis in the Mediterranean restaurant, and Lamin, whose dedication was especially noticeable. Lamin frequently assisted with luggage transfers during the day before working as part of the restaurant team in the evenings. Their efforts, along with those of many other staff members, contributed significantly to the positive experience we had at the hotel.

Rooms We stayed in a Junior Suite suitable for a family of four. The room itself was modern, spacious, comfortable and well maintained. A minor issue with the door was resolved within an hour, demonstrating good responsiveness from the hotel team. Our main disappointment was the location of the room rather than the room itself. We were positioned close to the main entrance and drop-off area, which meant there was a constant flow of coaches, taxis, hire cars, delivery vehicles and other traffic. This activity was not limited to daytime hours; vehicles frequently arrived and departed until 11pm or midnight, before starting again early the following morning. Vehicles would often stop or park directly outside or near the room, regularly obstructing what would otherwise have been a pleasant outlook. While we appreciated having a pool immediately outside the room, the location reduced our enjoyment of the outdoor space. Sitting on the terrace was often less relaxing than it should have been due to noise, vehicle movements and the frequent interruption of views by parked vehicles. That said, I do think we were somewhat unlucky with our allocation. During our stay, we walked around other areas of the resort where similar Junior Suites were located, and many appeared to enjoy much more attractive settings, greater privacy and quieter surroundings. My comments therefore relate more to the location of our specific room (2102 and neighbouring rooms) rather than the room category itself, which was excellent. On our final day we paid for a late check-out room. We were allocated accommodation in the original part of the hotel. While this area has been criticised by some guests for feeling dated, we actually found it full of character and charm, with beautiful views. Although it lacked the modern finish of our Junior Suite, it felt authentic and gave us a greater appreciation of the hotel's original style and setting. The cleanliness of both the room and the wider hotel was consistently very good.

Pool Facilities The pool facilities were a mixed experience. Having a pool directly outside our room was a real bonus. The infinity pool is undoubtedly one of the most attractive areas of the hotel, offering fantastic views across the sea. However, securing a sunbed became increasingly difficult as the week progressed. One issue was the reservation of sunbeds. Hotel signage clearly states that reserving sunbeds is not permitted and that unattended towels may be removed, yet this policy did not appear to be consistently enforced. Later in our stay, many loungers were effectively reserved before the pools had even opened. Greater enforcement of the published rules would improve the experience for guests.

The Beach The beach itself was one of the highlights of our stay. The sea was crystal clear, calm and ideal for swimming. As expected, the beach is pebbly, so appropriate footwear is recommended. The hotel advertises lift access towards the beach. There are lifts within the resort, including one serving the infinity pool area, and another lower down which appeared to be out of service during our stay. However, we found the route to the beach somewhat confusing and mostly used the steps. Guests with mobility concerns may wish to clarify accessibility arrangements directly with the hotel before travelling. The beach facilities were clean but fairly basic compared with some neighbouring hotels. The loungers were good quality, but the shower area, beach bar and snack facilities felt closer to a 4-star standard than a luxury 5-star resort. The beach gyros, however, were excellent and proved very popular. I would rate the beach facilities around 2.5/5, but the beach and sea themselves a solid 4/5.

Overall Overall, we had a very enjoyable holiday and, on reflection, a 4/5 rating feels fair. The spectacular location, beautiful sunsets and crystal-clear sea are the hotel's greatest strengths, while the staff work incredibly hard to create a welcoming and relaxed atmosphere. The resort feels somewhat split between old and new. The original building has character, authenticity and some of the best views on the property, although parts could benefit from refurbishment and, in places, feel closer to a very good 4-star standard than true 5-star luxury. The newer accommodation feels much closer to the 5-star experience many guests will expect. There are certainly areas that could be improved, particularly food variety, beach facilities and the management of sunbed reservations, but there is also much to appreciate. We enjoyed many of the dining experiences, found the hotel clean and well maintained, and were consistently impressed by the friendliness and professionalism of the staff. While we found the resort less suited to our needs on this trip than some alternatives we have experienced, we would not completely rule out returning in the future. If we did return, it would likely be as a couple, and we would be keen to stay in the original part of the hotel, which turned out to be one of the pleasant surprises of our stay. We are glad to have experienced Mitsis Summer Palace and would happily recommend it to travellers looking for a relaxing holiday in a truly beautiful setting.