Mitsis Family Village

So many fake reviews on here. Here’s my honest review

1. Reception and Treatment on Arrival

Within approximately five minutes of arriving at the hotel, I already wanted to leave. Our experience began particularly badly when an older male member of the reception/driver team made an insulting comment regarding my father carrying his suitcase. He stated words to the effect that "the man needs to carry your case." I found this comment extremely disrespectful and completely unnecessary. At 48 years old, I am more than capable of carrying my own suitcase. There was no reason for a member of staff to make a personal and insulting comment of this nature. 2. Condition of the Hotel The hotel was completely different from the impression given when booking. Rather than the advertised Aegean-style accommodation, it appeared extremely dated and, in my opinion, had not been properly updated since it was originally built. The overall appearance was old-fashioned, tired and unclean, with outdated furniture throughout the property. 3. Condition of Our Room The condition of our room was unacceptable. Among the problems we encountered were:

• • Dirty and unhygienic conditions.
• • Broken beds and extremely uncomfortable mattresses.
• • Ripped bedding/furnishings.
• • A dirty and unhygienic kettle.
• • Rusting metal fixtures.
• • A broken door.
• • Missing grout around the bath.
• • Cracked walls.
• • A filthy floral chair.
• • Ripped floral curtains.
• • Broken chairs.
• • Chairs that were damaged, ripped and in need of painting.
• • General deterioration and lack of maintenance throughout the room.

These were not minor cosmetic issues. The room was in a condition that made us extremely uncomfortable staying there. We complained repeatedly throughout our stay and asked to be moved. After five days, we were eventually told that we could move to Norinda for an additional €1,200. Given the condition we had already experienced, and having been told that the rooms were essentially the same, this was not a reasonable solution. 4. Food and Hygiene The food was, quite simply, unacceptable. Much of the food was cold or appeared to be inadequately cooked. The hot food was often cold, with very limited alternatives. At times, the main options appeared to consist of chips, burgers and perhaps one other meat option. The pasta station was particularly poor, with pasta sitting in excessive amounts of oil and what appeared to be an unappetising mixture rather than properly prepared food. There were also flies throughout the dining area. On numerous occasions, there were not enough clean mugs or glasses available, which further added to our concerns regarding hygiene and basic standards. 5. Swimming Pool and Outdoor Areas The swimming pool and surrounding outdoor area were also poorly maintained. The pool area outside our room was only cleaned once during our stay and was visibly dirty. When I raised concerns, I was told that what I was seeing was simply grout. Grout should not be black with mould around a swimming pool. There were also visible accumulations of dirt, hair and paper. On one occasion, paper remained in the area for approximately nine days. There were also broken white drains around the pool area. This gave the impression that the area was not being cleaned or maintained to an acceptable standard. 6. Animation Team The conduct of some members of the animation team was also disappointing. Rather than creating an enjoyable environment for guests, there was frequent shouting between members of the team. One member repeatedly spoke directly into the microphone to such an extent that it was difficult to understand what was being said. I also witnessed behaviour from members of the team which I considered inappropriate and unprofessional for staff working in a family holiday environment, including excessive flirting and behaviour around guests and other staff members. Overall, the animation team did not create the welcoming and professional atmosphere we expected. 7. Bar Service and Alcohol Being Served to Children I personally witnessed what appeared to be underage children being served alcoholic drinks, including vodka and Coke and Baby Guinness. The children were openly discussing the fact that they had been served alcohol and were drinking it in front of staff. I would also like to make clear that not all of the bar staff were problematic. The younger member of staff and the bar manager, who was usually identifiable by his suit, were polite and professional. However, other members of the bar team were rude, shouted when guests attempted to place orders, or simply ignored guests. The queuing system was also extremely poor, and there appeared to be favouritism regarding service, with some guests receiving bottle service while others were left waiting. 8. Management and Reception Our dealings with management and reception were particularly upsetting. On one occasion, a manager screamed in my face when I raised concerns and asked about moving hotels. I was told there was no availability, despite rooms apparently being available to book online. I also felt that members of management and reception were speaking about my family and making comments in Greek, seemingly believing that I would not understand them. I previously worked in Greece for several years when I was in my twenties and therefore understood what was being said. I found this behaviour extremely disrespectful and unprofessional. Throughout our stay, we experienced what we perceived to be dirty looks, snide comments and an extremely unwelcoming attitude from members of staff. Instead of feeling like valued guests, we felt as though we had to walk on eggshells. I could have challenged these comments at the time, but by that point I felt completely exhausted by the situation and simply wanted to get through the remainder of the holiday and leave. I have never experienced a hotel where I felt so unwelcome. 9. Health Concerns Most importantly, my family became unwell during the holiday, and we have continued to have health problems following our stay. Given the condition of the hotel, the food, the cleanliness of the dining and pool areas, and the hygiene concerns we repeatedly observed, this is particularly concerning.

I will never book a Mitsis hotel again I will never return to Kos.

My partner and I stayed at Mitsis Family Village for a week and had a brilliant time. All the staff were really friendly, lively, and always happy to help. Jamal at the Pastry Corner and Marios in the restaurant deserve a special mention — they really pay attention to the little details. The food was delicious, the facilities are very spacious, and the views are incredible. The bus stop is also conveniently located for trips to Kos and Kardamena. We would definitely come back and would highly recommend the hotel.