- Greece Holidays
- Kardamena
- Akti Palace
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Akti Palace
Greece, Europe
Kardamena
The Akti Palace hotel is located in the area called Tholari, just 4 km east of Kardamena, 20 km from Kos Town, 10 km from the airport and to a short distance to all attraction areas of Kos Island.
The hotel consists of 15 buildings which are scattered around of 35.000m2 of gardens. It looks like a small modern village with pathways and plazas.
The seafront deluxe modern style facilities and accommodation of 189 units are influenced by Dodecanese style architecture.
- Based on COVID-19 guidlines and regulations, we are implementing all necessary health measures on-top of the hotels' already exemplary sanitation procedures, high hygiene and cleanliness standards, to ensure a safe environment for all our guests and staff. Our Ultra-All-Inclusive concept of food and drinks available 24 hours a day in one of our restaurants and bars, will remain the same.
Any guest who prefers not to have daily room cleaning, must inform reception staff upon arrival. Our indoor heated pool will remain closed. Activities requiring team sports such as football, basketball, water polo, etc. will be prohibited.
All additional safety measures which will be introduced must be followed by both guests and employees.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. If you're looking for recreational opportunities, you'll find outdoor tennis courts, a sauna and a fitness centre. Additional amenities at this property include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Facilities
- Darts
- Tennis
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for children
- Sun loungers
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent875 reviews
Excellent
69%
Very Good
16%
Average
9%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Definitely not a Five Star establishment.
Having paid for a ‘sea view’, the first room we were given had a sea glimpse, if you had binoculars, however, reception changed us to a better room upon request. The rooms are adequate, but lacking in any ‘5* expectations. If you’re looking for Five Star quality and service, this is not the place to find it. The Bar in the main area has the most miserable grumpy bartender, we shied away from using that bar, as he brought no joy to the party. Attention to detail in the main buffet area, is poor, and the mârtre D is totally unapproachable. The pool bar and buffet is good. On the whole, this hotel is happy holiday land, providing basics.
Came for our Honeymoon & felt out of place
So we came here for our Honeymoon. We were truely left disapointed. When we arrvied it was like 1am maybe, there was very little conversation. It was a simple ' name ' 'passports' no manors. We was given our room key and then shown to room. We felt rushed. No information was given to us about the hotel and where we could find everything on the resort. The day after we walked through reception, and the staff was checking people in, showing them where things was, giving out key information for their stay. giving booklets etc…
We then went down to dinner. It was busy which i don't mind at all. We seen a table free and asked a member of staff if it was ok for us to sit down there. We was ignored. We then asked a second member of staff, we got a look and nothing more. We then asked one more person, they looked at the table then just walked away? So we just sat down. We watched other tables sit down and someone over within minutes to take a drink order. But none asked us for a drink, we had to ask the memebers off staff. I wouldn't mind but this hotel is 4/5 star? The service was more like 2 star.
We then went to voice our concern at the reception. There was a young lady at the reception this time, she listened to us and understood that it wasn't the service they should be given. she took our room number down and said a manager will be in touch with us just to have a chat. Perfect.
The day after we heard nothing all day. We just carried on with the days. Then we got to 6 days into our trip and we decided we was going to have a day around the small shared pools. Which the sign STATED our room can use the pool 1711-1717 ( we was 1715). We was then greated by a very rude hotel guest. Saying we was not allowed around the share and we needed to get of his sun loungers ( some of them had room numbers above some didn't ) he was telling us to go away and remove ourselves.
This came quite a shock to me as I was confused. The signs say the shared pool was for our room too. I went to reception and The office Manager was working I believe her name is Eleni. I thought perfect she will listen. I began telling her about the issues we just had about the shared pool. When i told her our room number she just said “no ur can’t use the pool” so i said “our room number is on the sign to say we can” she than told me I need to go and read the sign again as that isn’t what it said. She said my room is “just a standard room” So i asked her why does the sign say our room is. She became rude kept saying no no no we can’t use the pool, only the main pool. Which I was left confused. I told her we’d already made a complaint on the second day about the restaurant. She replied “i haven’t heard anything so it must of been sorted”?
I told her we’ve not been spoken to regarding the first complaint, she then asked me what happened. I began to explain to her & straight away she turned to another guest & spoke in another language. I was left speechless as this is a manager and she wouldn’t even take the time to listen.
I had enough & i went back to the room & was so upset. We got into with Jet2 and explained the situation.
we was set a meeting up with the General Manager.
we met and explained the situation & he took it on board and said the sign was incorrect and he was very sorry but our room isn’t allowed to use the shared pool. He apologised. I said this is our honeymoon, we seen so many good reviews & people coming here for the honeymoon! We wanted to go home as we left like we wasn’t being heard or took seriously.
He told us he’ll try and sort this out for us. After then we heard nothing. They said they sent a “message” to our room. We got nothing. None came to us, none has spoken to us.
This was a real shame as other staff were so lovely, the hotel is BEAUTIFUL! The food was nice. But we will not return. This was meant to be a special time & all the time i just wanted to go home.
I just think this was handled poorly & we wasn’t taken seriously as we were a young couple.
Excellent staff at Akti Palace Hotel
The staff of the hotel and those who are at the reception are truly attentive to guests' needs, very professional and cordial.
Despite some initial issues with the room I was assigned, from the evening of my arrival Hammoud at the reception was extremely polite, helpful and professional and made me feel immediately welcome.
The following day, Angela (reception) and the Hotel Manager were also very kind and helpful and did everything to make my stay perfect. Very efficient during my entire stay.
Thank you to the whole hotel team for your assistance during my holidays!
Decent hotel but not a 5 star
Reception staff were very helpful, polite and attentive which turned out to be quite useful as we were at the desk a fair bit.
We arrived at our room to find it had not been cleaned properly and definitely was not up to a 5 star standard. The room was very small and the bathroom was run down finding we had no lock on the bathroom door (we then were moved to another room which was a lot nicer but still not convinced it was 5* standard).
Half the things in the gym were broken or out of order but generally speaking the gym was very short on equipment. Any equipment that was working was very outdated.
The food in the buffet restaurants was lovely and there were a good amount of options for my partner who is a vegetarian which can be rare at an all inclusive buffet. Most of the cocktails came from a premix bottle and tasted overly sweet.
The hotel had a nice calm atmosphere with some lovely areas and was not bad value for money. We would have considered it to have been better value for money if it was advertised as a 4* hotel.
The fact we could also use the other Akti hotel next door was a very nice touch too and made up for some of the flaws in our hotel. The buffet restaurant at the hotel next door was substantially better and if we had to use the restaurant in our hotel we would have been disappointed.
The free shuttle to Kardamena was very appreciated, very frequent and on time and a lovely town with nice shops, bars and restaurants.
Review by Samuel R Bournemouth, United Kingdom
Not what expected.
Nice hotel but not 4star plus as advertised. Staff exceptional friendly. Room dated and tired. Not enough storage, poor lighting, flies in wet room. Matter reported to reception and dealt with. Definitely not branded drinks, cocktails ready mixed and weak, did not expect paper cups around pool for a 4star plus complex should have been plastic reusable cups.Food ok just not hot enough, pool lovely, sunbeds comfortable, still your towel rush to get one. Beach diabolical, not hotels fault, only 2 sunbeds in length sand bags to walk into sea, beach shoes definitely needed even then still slippery and dangerous, just don’t bother! Grounds nicely kept maid service good, towels are very tired thin and frayed. Entertainment not bad held in evening at new beach bar which is not open during the day. No entertainment team during day not that it bothered us but found it unusual, maybe because it’s nearing end of season.Free shuttle bus into Kardemena is good but gets really busy. Would we return no!
Review by helenjames2015 Essex, United Kingdom
