Sani Club

We stayed at the resort as a family of five — two adults and three children — and overall, our experience was truly excellent. The hotel gave us many very warm memories, and we felt that the staff genuinely cared about making our stay comfortable, especially considering our children’s dietary requirements.

Transfer

Our experience started very well with the transfer from the airport. Everything was perfectly arranged. The car was comfortable, the children had the necessary booster seats, and cold water was provided for the journey. These small details made a very good first impression, especially after a flight with children.

Check-in

Check-in was also excellent. Everything was handled very quickly and smoothly. The children were offered juices, and we were welcomed with champagne. The process felt relaxed, warm, and very well organized. After traveling, this kind of efficient and friendly welcome is exactly what a family needs.

Room

The room was very good. The hotel has clearly been renovated recently, and everything felt fresh, clean, and modern. We had no complaints about the room at all. The design, cleanliness, and general condition were exactly what we expected from a hotel of this level.

Territory and Resort Layout

The resort territory is very large and beautiful. It is not just one hotel, but a whole complex with many different areas, restaurants, activities, and facilities. There is a lot to explore, and the scale of the resort is impressive.

However, one important downside is transportation within the resort, especially in the evening. For a family of five, it can be quite difficult to move from one part of the resort to another. The buggies often take 15–30 minutes to arrive, and when they do arrive, they are frequently already almost full, with only one or two available seats. As a result, it can be very difficult to travel together with children. This is something the hotel could definitely improve, especially for larger families.

Entertainment

There was entertainment in the theatre almost every evening, which is a nice feature. However, the program felt a little repetitive. Most of the shows were based on singing and dancing in different formats. They were professionally done, but after a few evenings, the concept started to feel similar.

It would be great to see more variety in the evening program — for example, magic shows, acrobatics, comedy, family-friendly theatre, or other non-dance performances. This would make the entertainment program stronger and more diverse.

Restaurants and Food

The restaurants deserve a separate mention, especially Olympus Restaurant, which was outstanding.

The food at Olympus was genuinely excellent. In our opinion, it was better than what we have experienced in many well-known premium hotel brands. The quality, taste, and variety were at a very high level.

One of our sons has coeliac disease and needs a strict gluten-free diet. The team at Olympus handled this extremely well. Sasha was always offered safe gluten-free food, and importantly, he was not simply given one basic option — he was offered a real choice. This made a big difference for us as parents.

We would especially like to thank Nana, the manager at Olympus. She was always extremely attentive, kind, and careful with our family and our children’s needs. Her attitude made us feel truly supported and safe.

We are also very grateful to Mr. Marius and the pastry chef. For our son Nikita’s birthday, we needed a cake that had to meet a very complicated list of dietary restrictions: one child could not have gluten, while the others had restrictions related to fresh dairy products such as milk and butter. Despite all these limitations, the pastry chef created an absolutely incredible birthday cake. It was not only safe for the children, but also beautiful and delicious. The children were delighted. Considering all the restrictions, what the team managed to create was truly impressive.

The waiters were also very polite, attentive, and professional throughout our stay. Overall, Olympus Restaurant deserves a full 10/10 from us.

Staff

The staff throughout the resort were very friendly, kind, and responsive. This was honestly one of the best service experiences we have had. We felt that people were genuinely trying to help, not just formally doing their job. This made the whole stay much more pleasant and relaxing.

Concierge Service

The concierge service is convenient, but it is important to understand what it actually is. It works more like an electronic reception via WhatsApp rather than a personal concierge or butler service. This is still very useful and efficient for many questions and requests, but it is not the same as having a personal butler who follows and manages all details of your stay.

Perhaps a real personal butler service is available in other hotels within the group that have a higher status, but in our case the service was more of a digital guest assistance channel. Still, it was convenient and generally helpful.

Overall Impression

Overall, we really enjoyed our stay. The hotel is beautiful, the rooms are fresh, the service is warm, and the food — especially at Olympus Restaurant — was excellent. The way the team handled our children’s dietary needs deserves special recognition.

There are some areas that could be improved, especially internal resort transportation and more variety in the evening entertainment. But these points did not change the fact that our overall impression was very positive.

We left with very good memories and sincere gratitude to the team.

From arrival to leaving everything was wonderful . The staff are exceptional as is the food , ambiance , beach , pools & room . Special mention to Savas , one of the buggy drivers who even took the time to let me hold onto his arm whilst helping down the steps to our room at night , this was very much appreciated in my senior years , he epitomises 1st customer care & I hope the management recognise this , he is a joy to be around . Joanna in Pines ensured we were looked after extremely well following a minor hiccup &!is warm & lovely. My husband & I spent 3 days alone resting before being joined by family & grandkids ad a surprise for my husbands 70th which was recognised by the hotel beautifully . The kids had plenty to occupy themselves when they got fed up of the adults . The choice of restaurants & the quality of the cuisine is 1st class . Urge you to try Lima which is a fusion of Japanese / Peruvian cuisine. Every mouthful was exquisite . The restaurants & shops in the marina are fabulous & the boats are eye candy . There were several celebrities staying within the various Sani hotels which is testament to the quality of the Sani brand . Every employee is clearly committed to creating a flawless customer experience & from the feedback is treated very well by the management which is important to us . We cannot wait to return as soon as possible . Thank you Sani

Me and my family had such a lovely time. The resorts facilities are amazing. The service of the staff was excellent. I will definitely come back.