- Greece Holidays
- Rethymno
- Minos Mare Royal Hotel
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Minos Mare Royal Hotel
Greece, Europe
Rethymno
All those who are seeking an exclusive corner where they can unwind or even have some excitement during their holidays, must undoubtedly visit this hotel, which is part of a beach side resort and is located directly on the spectacular and long sandy beach of Platanias with the Blue Flag certification and only 5 kilometres from Rethymnon city centre. Luxurious guest rooms combine simplicity and elegance with a tasteful and practical set of modern amenities and features for a quality stay such as a welcoming pack and a private balcony with scenic views. Charming suites include a fabulous ample living room with a sofa bed and a useful DVD and CD player for guests to enjoy after a busy day. The hotel is fitted with a wide variety of excellent dining options, including a buffet restaurant and a wine bar. Among the deluxe facilities at the resort, guests can enjoy a spectacular pool with hot tub.
Facilities
- Billiards*
- Spa treatments*
- Massage*
- Steam bath
- Sauna*
- TV lounge
- Entertainment programme for adults
- Sun loungers*
- Poolside snack bar
- Sun terrace
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent207 reviews
Excellent
65%
Very Good
21%
Average
7%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Terrible service - kind of pricey compared to every other taverna.
Didn’t stay here, but ate here. The service is terrible, the food is passable. Their credit card machine doesn’t seem to accept anything. You can rent chairs from them, those seem to be fine.
Not a 5 star experience
We recently stayed at this hotel expecting a 5-star experience. What we got was discomfort, frustration, and complete disregard from the staff.
The air conditioning in our room didn’t work for most of our stay, and despite reporting the issue three times at the front desk and sending emails, nothing was done. The heat was unbearable, especially at night, and we had two small children with us. Absolutely no one took our concerns seriously.
Only on our last day, when we insisted on speaking with the manager, did someone finally fix the AC — it suddenly started working perfectly. Clearly, they could have resolved the issue earlier but chose not to.
We also paid €165 in tourist taxes, expecting high-end service and comfort. Instead, we were ignored, uncomfortable, and left feeling cheated.
To make matters worse, two days after we got home, we received a reply to our email — not with an apology, but with a sarcastic “feel free to complain.” Completely unprofessional.
If you’re looking for real 5-star treatment, this is NOT the place. Poor service, unresponsive staff, no accountability. It’s overpriced and overrated. Would never come back, and wouldn’t recommend it to anyone.
Review by srkismeker Belgrade, Serbia
Relaxing message by the sea
Very relaxing message. Almost fell asleep before the end! The girls were very nice and friendly. Very warm in Greece but the air conditioning kept me cool. Would recommend to anyone looking to relax by the sea. My partner really enjoyed it also.
A tour operator hotel with poor quality/price ratio and a bad location
Not a bad hotel but very far from the standing and service level of a real 5 stars. Don’t be trapped. No charm except the pool that is quiet but closes early at 7pm so you can’t use it after your day outside. Rooms are fine but ageing, like the toilet flush which did not work properly or the shower flowing in the bathroom and unsettled (hot / cold water). Breakfast is not tasty and dinner is self service, don’t eat here. Hotel full of german tour operators.
Poor service level : No laundry service contrary to what was indicated on Booking. No cleaning made during our last day. They knocked on our door the morning of our departure 1h before the due hour whereas weekend were still sleeping. No bottle of water in the room but they still charged us the water from the minibar. No sense of customer relationship, we got a remark that we came too late at the breakfast.
Finally location is bad : red flag 2 over 3 days on the beach and anyway the sea is tough so impossible to come with children. Beach is also always windy. And you need to take the car to go to rethymnon Where it is difficult to park.
Not 5* experience
We chose this hotel as our honeymoon destination and I regret it.
- Extremely comfortable beds, very clean
- they changed our bed linen and towels every day
- a beautiful beach near the hotel
- the hotel is located in a village 10 kilometers from Rethymno
- The ventilation in the room smelled of mold, the air conditioner needs to be cleaned because
- Low-quality meat for breakfast, probably from Lidl
- it seems to me that breakfast pastries were not homemade but defrosted and baked
- Drinks with dinner were charged €4 for one liter of mineral water, one glass of white wine costs €6
- The staff at the reception had a forced smile
- The waiters were friendly and nice, but very slow, except when their boss appeared
- at the "gala" dinner, the waiter dropped leftover food on my lap (fish skin), he didn't even apologize, he just left
- our room was often noisy, as if the walls were shaking from the ventilation
- The biscuits for breakfast were old and falling apart, the muffins were too dry.
- a welcome drink with a welcome letter addressed to me and my husband we didn't get until the third day. There was cretan raki on the table and only ONE small brandy glass. There were TWO of us.
- there was often no water in the cistern. It's not really a 5* experience when you can't flush the toilet.
In conclusion, not a 5* experience, bad honeymoon...
