- Greece Holidays
- Malia
- Solimar Ruby
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Solimar Ruby
Greece, Europe
Malia
This hotel enjoys a great location, close to the tourist hub of Malia. The hotel is situated close to a beach, as well as a number of attractions in the area. Guests can explore the famous Minoan Palace, just 3 km away, whilst the delights of the archaeological site of Malia can be explored just 5 km from this hotel. This traditional hotel offers guests comfort and tranquillity. The classically-designed guest rooms are simplistic, yet comfortable, offering a relaxing setting. The hotel restaurant offers delicious meals, where traditional and international cuisine can be enjoyed. For a break unlike any other, this hotel is the only option.
Facilities
- TV lounge
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Concierge
- Multilingual staff
- Wi-fi*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good530 reviews
Excellent
52%
Very Good
24%
Average
12%
Poor
5%
Terrible
6%
Location
Cleanliness
Service
Value
Not sweet
Genuinely not sweet but luv to stavverz
Don’t waste your money
AVOID hotel at all costs. Money went missing from 2 rooms out of 3 and when mentioned to staff and manager the only thing they did was give a key to the safe which is a hidden fee not mentioned at check in. Manager was very rude and aggressive about the whole situation and receptionist tried to intimate us especially with being a group of young girls and made us feel very uncomfortable and unwelcome threatening to ring the police. Rooms also weren’t as described
Poor experience. Would not go back. Very disappointed.
A group of 4 of us booked this hotel as a package through Jet 2. I requested to Jet 2 to have two rooms close to one another with two single beds. We got to the hotel in the evening to check in and they said there was no request made, despite speaking to Jet 2 on the phone and making the request. Two days later a lady at the reception politely apologised for the mistake and said they did have the request from the moment we checked into the hotel. It gave the impression to us that the guy who checked us in could not be bothered as it was later in the evening.
The food was dreadful, overcooked, cold and the same every evening. The waiters take ages to lay the table for you and on one occasion my friend asked for a knife and fork and they gave him someone else’s used knife and fork and he asked us to clear up our own cups that were from the buffet. The staff are not trained in hospitality what so ever. The food was so bad we had lunch and dinner out every afternoon and evening.
The drinks at the hotel are awful too. Cocktails, spirits and beer all really poor quality and definitely watered down. It was so bad we didn’t drink at all at the hotel and found a nice bar on the strip to drink at.
The WiFi and mobile data is terrible in the hotel too and you have to pay extra for premium WiFi. Most of us had to go outside the hotel to even get any connection.
The hotel also charged us extra for a safe. I have not been to any hotel that does this.
The cleaners do not clean the rooms properly our bedroom floor was disgusting as well as the bathroom floor. One morning the cleaners knocked on our friend’s door for room service and they politely said to come back in 15 minutes. The cleaners did not come back at all and the receptionist said “Oh the cleaners have left”, no apology at all and offered them toilet roll and towels.
Our AC stopped working so we asked for the engineer to come to our room to fix it. When we were walking back to our room he was vaping in the hallway next to our room and blew and massive cloud straight in our face. What hotel do you go to that their staff does this.
We will not be going back to this hotel again and I would not recommend it to anyone.
Relaxing
Lovely relaxed hotel, the food and staff were excellent. Very clean hotel and pool area. We had no problems with wi fi, it all made a lovely break for us and I will come back
Nice time away
Hotel and staff where amazing only down side is there was a lot of 18 year olds which made a lot of noise in the early hours we are down the road from the main party strip so if you are looking for a romantic getaway this isn’t the place to stay. Overall tho I had an amazing time. Food was amazing and staff here go above and beyond. Very clean.
