Malia Bay Beach Hotel and Bungalows

I arrived back this morning from Malia Bay after 2 weeks, so let's start with the good, location is right on the beach, the sea is nice when calm but a little rocky, reception team helpful, and polite, now the bad, room is basic and has little storage, I only unpacked one case no where for the other stuff, all inclusive is a joke, no bottled water, no replacement of tea, coffee, milk, you need to buy your own, the hotel charges 10 euro for sunbeds on the beach, entertainment is lack luster, karaoke and a singer, the brochure says mini bar however you get an empty fridge, we booked a superior double and on arrival told we had been upgraded, however we got a superior double, the mind boggles, now for the ugly, if your English don't bother as staff don't speak to you and neither does the manager, food is cold, tasteless and the same day in day out pizza every lunchtime, fish every night, oh and pasta, drinks are of poor quality, no Tui rep on site which seems to be normal now.

Be careful when booking this hotel. We booked an all-inclusive 7-night stay around a year in advance, expecting to stay at the hotel we had specifically chosen and paid for. We arrived at around 2am on 17/09, only to be told when we tried to check in that we could not stay at the hotel because of flooding. We were then moved to Porto Greco, which was a huge disappointment and, in our opinion, nothing like the hotel or experience we had booked. What made the situation even worse was the uncertainty. We were told that we might be able to return to our booked hotel the next day or within a couple of days once the plumbing was fixed, but we were also told that it could potentially take more than 7 days. This left us not knowing where we would actually be spending our holiday or whether we would ever get to stay at the hotel we had paid for. The receptionist also told us that we could travel back to the original hotel every day to use its facilities. We were honestly shocked by this suggestion. It was around a 20-minute journey each way, every day. Having to spend 40 minutes travelling just to use the facilities of the hotel we had actually booked is not what we consider a relaxing all-inclusive holiday — it would have added unnecessary hassle and inconvenience to the whole trip. The replacement accommodation at Porto Greco was also a completely different experience. The food was often cold, the accommodation felt more like apartments, and the pool area was overlooked by reception and surrounded very closely by hotel rooms. The gym was also very small and, in our opinion, below the standard we expected from a 4-star all-inclusive holiday, with no windows. We understand that flooding and plumbing problems can happen and may be outside the hotel's control. However, what really upset us was being placed in accommodation that was so different from what we had booked, while also being given very little certainty about when — or even if — we would be able to return. We had booked this holiday around a year in advance and were really looking forward to it. Instead, we arrived at 2am, were told we couldn't stay at the hotel we had paid for, and were left feeling incredibly disappointed, stressed and uncertain about what was going to happen. If you are considering booking this hotel, I would advise you to be aware that circumstances may mean you don't end up staying where you expected. We certainly did not expect this experience, and it had a major impact on the start of what was supposed to be a relaxing holiday.

The Spa specialists are truly professionals and made us feel so welcome!! Therapists Kristi and Marina were amazing! Me and my mom were provided with professional and unique approaches according to your persons needs. Highly recommend!