Euphoria Resort

Very nice resort! Perfect for families and very child friendly. Also nice quiet areas. One of the best resorts we have visitied. The waterpark and pool areas are very fresch and nice. The rooms have high clean standard. The food is very good.

Euphoria Resort is a beautiful, very clean and well-maintained resort, but unfortunately our overall experience did not live up to what we expected from a resort of this standard.

We travelled at the end of September with our infant and specifically booked a Junior Suite with pool access. The main reason for paying extra for this room category was to be able to enjoy the sun and pool while our daughter could play or nap in the shade on our terrace, with immediate access to everything we needed for her.

As we were visiting at the end of September, the pool water was quite cold, while the weather itself was still beautifully warm and sunny. This made having direct sunlight on the terrace and pool area particularly important – without the sun, the pool was simply too cold to enjoy comfortably.

Unfortunately, our terrace received very little direct sunlight and was essentially completely shaded from around noon. This was not made clear when booking, and had we known, we would not have chosen this room. We therefore ended up spending far more time inside than intended, as spending the entire day around the main pool with an infant was exactly what we had hoped to avoid.

We went to reception to see if anything could be done. The ladies we initially spoke to were friendly and genuinely tried to help. We were offered an upgrade for €100 per night instead of €150, but the available room only seemed to get sun from around 3–4 p.m. and was not significantly better, so it would not have solved the problem.

What disappointed us most was the response from the Shift Leader at reception. She came across as cold, dismissive and rather arrogant, simply telling us that nothing could be done, with very little understanding of our situation. This was never about getting a free upgrade – we would happily have paid more for a suitable room if one had been available. We simply expected some empathy and a genuine sense that our disappointment mattered. Even a small gesture would have made a difference.

The room itself also had a significant drawback: the toilet and shower are directly connected to the bedroom, and the partitions do not extend to the ceiling, providing very little sound privacy. This is far from ideal when sharing a room with a partner and even less practical when travelling with a sleeping baby.

Service throughout the resort was unfortunately inconsistent. There were some genuinely warm, friendly and attentive members of staff who deserve recognition, but overall we felt that the service lacked the warmth, attentiveness and personal touch we would expect from a resort of this standard.

The à la carte restaurants were generally very good, with some excellent food and service. However, our final dinner at Grill was a major exception. Despite the restaurant being almost empty, the service felt cold and rushed, and the food was very disappointing. The meat was dry despite being cooked medium, and we ultimately left without finishing our main courses or staying for dessert.

Overall, Euphoria Resort is a beautiful property with a lot of potential and several things it does very well. However, the pool-access room was a major reason we chose this resort for our first holiday abroad with our baby. Given the time of year and the cooler pool water, having sunlight on our terrace was especially important to us, and when the room did not meet those expectations, the way the situation was handled made the disappointment much greater.

For a resort of this standard, we expected not only beautiful surroundings and facilities, but consistently warm and attentive service. Unfortunately, that was the part that was missing for us.

The room 723 was clean, comfortable and the sea view was amazing. Room was cleaned every day, plus the evening turn down service. Nice little details! We had a swim up room, which added to luxury. The staff was very friendly. Plenty of delicious food choices. It is worth to upgrade to signature room, since you get to have a quiet breakfast at Kouzina. Also the hotels a la carte restaurants are worth to try. The water park was fun for our son.

We can highly recommend this hotel.