Iolida Corfu Resort and Spa

We stayed here for a week and, while there were some positives, overall we left feeling quite disappointed.

The best parts of the hotel were the pool, the food and the rooms themselves. The pool area is lovely, the snack bar was good and the cocktails were enjoyable. The rooms were modern and comfortable, and the food was consistently good. The only downside was that the restaurant felt very canteen-like, especially at busy times, and lacked the atmosphere you would expect from a hotel of this standard.

Unfortunately, the service was the biggest issue throughout our stay. Reception staff often seemed uninterested when we asked for help, with sighs, huffs and eye-rolling making us feel like we were being a nuisance rather than paying guests.

We asked for an iron and had to chase it for two days before finally receiving one. It was then removed from our room without anyone explaining there was a time limit on its use, leaving us without it the day before we were attending a wedding. Our hairdryer also stopped working during the stay and, despite reporting it, nobody ever came to look at it.

The air conditioning was another major frustration. The room never seemed to get below around 24 degrees and was uncomfortable to sleep in. We raised this more than once but nobody seemed particularly interested in resolving the issue.

Housekeeping was also below expectations. The room wasn't cleaned particularly well, soap and towels weren't always replenished and, most surprisingly, staff packed our belongings into our suitcases while tidying the room. As two friends sharing a room, items were simply thrown into whichever suitcase was nearby. We found this intrusive and had to spend time sorting everything back out ourselves.

There were also two male members of staff, including one bartender, whose behaviour made us feel uncomfortable during our stay.

As for the location, Dassia wasn't our favourite part of Corfu. There isn't a great deal around and the beaches are nowhere near as nice as those on the west side of the island. If we returned to Corfu, we would choose a different area altogether.

For us, this was definitely not a 4-star experience. The pool, rooms and food were good, but good facilities alone do not make a 4-star hotel. Customer service was poor, reported issues were largely ignored and housekeeping standards were inconsistent. We left feeling that guest satisfaction was not a priority.

Overall, while there are some positives, we would not stay here again and would recommend looking at other areas and hotels in Corfu before booking.