Star Beach Village

We stayed at Star Beach during the May/June half term as a family of 8 (ages 8 to 78), travelling with Jet2.com / Hays Travel.

Overall impression The resort itself is beautiful. There are several pools and water slides, which gave us plenty of variety throughout our stay. We never struggled to find sunbeds or parasols, and towels are provided. The sandy beaches, although quite narrow, still had plenty of free sunbeds, and the sea is shallow and clear – ideal for children.

Food and drink We found the food to be excellent. All on-site restaurants are buffet style, with the main restaurant offering the widest choice and variety. Everyone in our group was able to find something they enjoyed at every meal.

The bars serve local beer, wines, spirits, soft drinks, slushies and ice cream.

Pool bars close at 6pm The Lobby Bar at 11pm The Entertainment Bar at 12am Rooms and cleanliness Our bedrooms were spacious and cleaned every day, with fresh towels and bedding provided when needed, plus large bottles of water. Rooms include a kettle, fridge and safe. Overall, the hotel felt modern, very clean, and the staff were helpful and friendly. We had a really enjoyable stay.

Accessibility and mobility issues Our only negative feedback relates to general accessibility on site, which was not made clear at the time of booking. In fairness, I feel this is more an issue to raise with the holiday company we booked through, although the hotel’s own website could also be clearer. Had we fully understood the layout and access issues beforehand, we probably would have chosen a different hotel, even though we did have a lovely time.

We travelled with my elderly parents (both 78). My mother uses a walking stick and struggles with stairs. At the time of booking we flagged this and requested airport assistance, and we also emailed the hotel a week before arrival to explain her concerns about getting around, asking if this could be considered when allocating rooms.

Layout and access:

The main building houses Reception, the bar, the main restaurant and some bedrooms, and does have lift access. The remaining bedrooms are in nine smaller 3‑storey blocks scattered around the site. These do not have lifts, although staff do help with luggage. There is another building, Star Beach City, across the main road, where rooms can be accessed by lift. The site is on a slope, with stairs and ramps throughout the resort to move between the main hotel, bedroom blocks, pools, bars and beach. All pool-area toilets are located underground, down steps. There are no accessible toilets around the pools; the only accessible toilets we found were near the main restaurant on the lower ground floor, which can be reached by lift from Reception. The fast-food bar area outside is accessed via a steep stepped/ramped bridge. The beach is reached via steep ramps and steps. How the hotel handled our needs To their credit, I feel the hotel did what they could with the options available:

We were allocated a block close to Reception and the main hotel areas, and staff helped with luggage. Our two rooms were opposite each other, which was ideal for us as a family. However, our rooms were on the second floor, meaning my mother had to climb two flights of stairs every time she went to her room. At check-in we requested a ground-floor room, but because it was late, we were asked to enquire again in the morning. My mother did not want to make a fuss or risk the group being split up, so we decided to stay where we were.

We also spoke to another family dealing with similar issues, and several guests with pushchairs were struggling with the layout. As a family resort, it seems ground-floor rooms are in very high demand.

Recommendation If accessibility or limited mobility is a priority, I would strongly recommend:

Requesting a ground-floor room at the time of booking, And confirming this specifically with your tour operator and the hotel, in writing, before you travel. In summary, we had a really enjoyable holiday at a lovely, clean and friendly resort with great food and facilities, but the accessibility challenges on-site are important to understand in advance, especially if you are travelling with elderly relatives, wheelchair users, or pushchairs.

⭐☆☆☆☆ – Very disappointing

We paid €25 per person to attend the Pool Party at Star Beach Hotel, and honestly, it was not worth it at all.

For that price, nothing is included except access to the pool. Sunbeds are either unavailable or require an extra fee, and there are no real benefits.

The atmosphere was nothing like what is advertised. We expected a proper pool party with great entertainment, but it was a huge disappointment. Considering the price, the value for money is extremely poor.

I would not recommend this experience. There are much better places in the area where you can spend a great day for a lot less money.