Korifi Suites Collection

This place was the worst place I have ever stayed . My friends and I came to stay for three days and it was dirty, had insects, looked like it hadn’t been cleaned properly and everything was outdated. The shower was absolute crap and the staff was rude. A friend left a review and they claimed we had four people show up for a three person reservation and they “accommodated” us. Uh nooo we booked an extra room you didn’t accommodate anything . They were not accommodating to anything including providing enough sheets for everyone to have a cover! Our last day there the shower leaked and we had to use all the towels and bed sheets to mop up the water from their crap shower and they claimed we “ damaged the towels …. How ? They were wet with water. I also know they respond to all bad reviews with some lame excuse about how you are wrong and they are right but take it from me…… skip this hotel on your stay in Crete. Everything else about our visit to this island was amazing. This hotel was the worst part! And don’t worry about telling me I’m not welcome back …… you couldn’t pay me to come back and stay at this place.

We had 15 wonderful nights at the Korifi. We had originally booked another hotel but unfortunately was not what we wanted so contacted the Korifi suites and immediately was greeted with a friendly staff member who helped us check in for our 15 night stay. The hotel itself was beautifully decorated light clean with some amazing views to the sea and mountains. Our room was amazing with a huge balcony also with sea view. The room was very clean with bedding and towels changed on a regular basis. The staff were very friendly and accommodating. The manager even dropped us off to our hotel transfer pick up point ( which we were so grateful for). Overall we had a fantastic stay and can’t wait for a return visit.

Checked in late evening and we requested a late check out and paid 40 euros. Room was basic but clean. Bathroom was not clean and kept flooding. Awful shower curtain that sticks to you ! Good spacious balcony.

Unfortunately things went downhill from here. On the second day we went to exchange some money which I had in my holiday purse in the cupboard. Didn’t use the safe as I’ve never felt the need to or ever experienced any problems in past holidays. We then discovered there was £100 short when we went to exchange it. We went over our money and double checked and we were positive it had been took. It was not something we were happy to do but we informed the guy on reception it had gone missing ? He said he would look into it so we didn’t pressure or push him to ring the police as we were sure they would sort it out. The day we were leaving a woman knocked on the door and asked why we had not vacated the room at 12. I informed her we had paid extra to keep it and she said I had not and needed to vacate straight away. Thankfully the man I had paid the night we checked in appeared and he said he was sorry and it was all his fault ! So at this point this woman says to me she’s not very happy I’ve accused them of stealing money and we’ve probably gone out to a night club and lost the money ! Oh my days I have never been spoken to in such a rude and hostile manner. This woman whoever she was needs to update her communication and management skills as they are appalling !

I informed her that I hadn’t accused any one of stealing and at the ages of 56 and 62 we were not in the habit of going out clubbing ! We had informed them that the money had gone missing and left it with them to deal with it and they certainly had not done anything !

As for the rest of the hotel it certainly does not look like the pictures they portray on the internet. The pool is dirty. The sun-beds are dirty and falling apart. No pool bar as advertised. Can’t comment on the food as thankfully did not book b & b. Lots and lots of steps to climb as well as it being up a steep hill so do yourselves a favour and book somewhere else !!!