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- Elounda Bay Palace
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Elounda Bay Palace
Greece, Europe
Elounda
This opulent resort boasts a privileged location in the sea front of Elounda at the north-eastern tip of Crete. Guests will be immediately enchanted by quality service, luxurious facilities and breath-taking views. The resort boasts spacious and sun-lit rooms, suites and bungalows. The sumptuously decorated rooms offer a haven of peace and tranquillity in which to completely unwind and relax after all day of sightseeing. The establishment boasts 7 fabulous dining options, where patrons may take in regional and international cuisines. Visitors may also refresh themselves with a drink from one of the bars or relax at the swimming pool. The complex offers a fitness centre, beauty centre, spa and tennis courts for adults as well as a paddling pool and entertainment for children. The establishment also features impressive meeting facilities and parking.
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an indoor pool. This Mediterranean hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Badminton
- Tennis
- Billiards
- Volleyball
- Beauty salon
- Spa treatments*
- Massage*
- Steam bath
- Sauna
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,285 reviews
Excellent
55%
Very Good
24%
Average
12%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Johns holiday
Highly disappointed with this holiday. The hotel on arrival looked impressive but the atmosphere was non existent. The restaurant looks old and tried and the food and service was extremely poor. The rooms need a little love but the maids did a great job with what they had to work with. The beach area is lovely and the sail bar could be very nice, but staff were not overly friendly. Maybe because its the end of the season who knows. Outside the hotel there is little to do without walking 20 minutes to the local town. Some nice restaurants there though. Overall it was Highly disappointing and we will not return to this part of Crete again.
Beautiful Grounds, Hidden Costs and Broken Promises
The hotel is generally well-organized, with professional service, spacious common areas, and beautiful gardens that feel almost like a park. The location is good, slightly isolated from the surrounding area, offering a generally peaceful atmosphere. The hotel itself tends to be calm.
However, the value for money is disappointing.
The rooms are small, outdated, visibly worn, and lack basic comfort features such as a sofa. In particular, our room on the mountain-view side was in this condition, and the overall standard may not apply equally to all room categories. Looking more closely, maintenance throughout the property could be significantly better, with many facilities showing their age.
On arrival, our room was cold, and heating was unavailable. Even on colder days, the corridors continued to be cooled by the air conditioning, making the environment uncomfortable.
Another disappointment was the lack of clarity regarding advertised amenities. When asking about facilities such as office workspaces, computer desks, or the hammam, reception staff sometimes seemed unaware of services the hotel supposedly offers. Despite advertising a hammam, no proper steam bath or warm-water spa facility was available.
What stood out most negatively was the excessive pricing and constant additional charges. A bottle of water (1L) costs €5, a small Coca-Cola (250ml) €5.50, and even certain tea bags for the room cost extra. Obtaining additional tea bags was surprisingly difficult. The ATM also charges 15% plus a €5 base fee.
The hotel's mini-market is also extremely overpriced and doesn't even sell bottled water, leaving guests with limited alternatives to the expensive hotel drinks.
Extra charges must be taken into consideration to enjoy the stay.
Mostly pleased, just busy with weddings and parties it seemed
We were excited to be returning to Elounda Bay Palace, to be honest our last experience there was about 4 years ago and that was not a good experience. So why go again? We love the location, the beach, the town of Elounda and the people who work in the hotel, so we decided to give it one more chance. In many ways we were pleased that we visited again. There was a good welcoming experience, the room was what we wanted and in a better condition than we remembered. Service throughout was excellent, cleaning of rooms done immaculately and breakfast good - although very busy and staff clearly working very hard to keep tables prepared and served. We were glad that the upstairs bar was open at night, we like to relax with a drink after dinner, indoors. Evening meals were ok, more repetitive than in past years but much appeared to be freshly prepared and replenished when needed. Main disappointment was the unavailability of the Thalassa restaurant which was closed all of our stay and used for parties This led to another disappointment as the night time noise from these groups was often so loud we could hear it when in bed. Disappointment also that the F restaurant was closed as we used to enjoy going for lunch there in previous years. We were not informed of any of these closures, either on the website, though our agents or even in the documents were were given on check-in which still described them as open. Consequently we went to eat in the town to make a change from the buffet (and the noise!) We want to visit again, time will tell! We will watch the reviews......
Review by Treetime4 Herefordshire
Rundown rooms, mediocre food, terrible customer service, and they nickle and dime you.
This place was a terrible experience. We saved our money all year to go to Greecce and this hotel felt like a scam. The website was deceiving, pools were mediocre, the kids pool is not even a pool and good only for 1-2 year olds. The buffet was ok but they CHARGE you for water and juice which is really tacky. We had bugs in our room. The water is nice at beach but the entire experience as a 3-star trying to say they're 5-star. Terrible customer service.
Well resourced resort
Great facilites and clean swimming beaches. We played tennis, rented paddle boards and made use of the gym. Loads of sunbeds and clean towels.
Delicious gluten free pancakes for breakfast.
