Naiades Marina Hotel

I have been staying at the hotel for the past 6 years, and in the last two years, its standards have shown a slight decline.

The rooms are a good size and are decently furnished. Most guests stay only for a few days so 6 coat hangers would not be an issue but for a 2 week holiday, there isn't a great deal of storage space. The fridge is useful as is the kettle.

Although the bathroom is adequate, the shower tends to overflow onto the bathroom floor like in many Greek hotels. There is a blind to pull down but this meant that it was very difficult to manoeuvre in the shower. There was plenty of storage place for the toiletries.

Breakfast is the same every day and is basic. Orange juice is post mix from the machine. It often needed topping up with water as it was too strong. There were frequent empty spaces on the breakfast trays which meant either waiting for them to refilled or choosing from a restricted range. In a country of lots of fresh fruit, the only fruit options were tinned peaches or fresh apples.

The hotel is clean but the room cleaning isn't daily as it has been in the past. Small details are overlooked at times. There was only 1 cup for a 2-person room, twice the much-needed bath mat wasn't replaced when the wet one was taken away, several days the bins weren't emptied, one day we had a couple of towels short. All minor but they added up over 14 nights.

The staff are fantastic especially Monique on reception. Reception seemed to be manned less than previously. As I know the area/hotel, it wasn't a problem.

There seem to have been some cost-cutting measures that have impacted negatively on customer service.

From the moment we entered the hotel until we checked out, we were made to feel very welcome guests. We had a room on the 3rd floor with our own very private balcony , sun loungers and jacuzzi!! It was amazing . The room was beautifully appointed. Simple but pleasing. White and spotless . Had everything we needed. The shower creme and shampoo were baby powder scented ! So lovely. We had a very nice continental breakfast for a very reasonable €7 ! Hotel is perfectly situated . A five min walk to the lake and port. Would def return.