Kissos hotel

Unfortunately, our experience at the hotel was not very good. There were a lot of ants in our room, which was very unpleasant.

Also, when we wanted to play a game, one of the staff members told us, “We don’t play with Georgians.” We found this comment very disrespectful and unacceptable.

The swimming pool was also quite dirty because some other guests were washing their slippers in it, but nobody gave them a warning. At the same time, we were being warned about things that seemed unnecessary. For example, we jumped into the pool head-first and were given a warning. We listened and followed the rules, and later jumped in normally, but we were still given another warning, while other guests were doing the same thing without being warned.

I believe the rules should apply equally to everyone, and the staff should treat all guests with respect. Unfortunately, because of this experience, I cannot give this hotel a high rating.

Unfortunately, our stay at this hotel was extremely disappointing. There are quite a lot of ants in our room. We already reported the issue to the staff, but despite informing them, the problem has still not been resolved.

The swimming pool also needs proper cleaning. There is a significant amount of dirt built up, especially in the corners, which is clearly visible and should have been cleaned.

The most unpleasant part of our experience, however, was with one of the female staff members. She made disrespectful and insulting comments about our country and its people, saying that she “doesn’t play with people from our country.” Such an attitude is completely unacceptable, especially coming from a hotel employee who is supposed to treat guests with respect.

After being spoken to in such a disrespectful manner, we also became more rude and confrontational, which we acknowledge. However, the situation was initiated by the employee’s disrespectful behavior toward us.

I strongly recommend that the hotel management pay more attention to cleanliness, guest service, and especially the way staff communicate with guests. Based on our experience, I would not recommend this hotel.