- Cyprus Holidays
- Protaras
- Maris Grand Waterpark Resort
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Maris Grand Waterpark Resort
Cyprus, Europe
Protaras
A warm welcome awaits you at the four star Artemis Hotel Apartments in sunny Cyprus. Located on the edge of the popular and upbeat resort of Protaras, you'll be close to a choice of three blue flag beaches as well as an eclectic selection of bars and restaurants.
Rooms are tastefully decorated in warm tones and feature air conditioning in the bedrooms to ensure a comfortable night?s sleep. You?ll also have a kitchenette with cooking rings and a fridge provided, and a private balcony or terrace where you can take a breather and enjoy the view.
Guest facilities at the Artemis Hotel Apartments are provided to ensure you have a pleasant and enjoyable holiday. Relax and work on your tan beside the freshwater swimming pool, or head to the squash, tennis or volleyball courts for an energetic workout followed by a rejuvenating sauna afterwards. You might also enjoy being pampered in the hair and beauty salon, or relax with a drink in the pool bar and look forward to a leisurely meal in the restaurant. Simply perfect!
Facilities
- Freshwater Swimming Pool
- Squash Courts
- Tennis Courts
- Volleyball Courts
- Sauna
- Hair and Beauty Salon*
- Pool Bar
- Restaurant
- *Some facilities may incur an additional fee
The Local Area
A warm welcome awaits you at the four star Artemis Hotel Apartments in sunny Cyprus. Located on the edge of the popular and upbeat resort of Protaras, you'll be close to a choice of three blue flag beaches as well as an eclectic selection of bars and restaurants.
Tripadvisor Reviews
4.5 Excellent353 reviews
Excellent
69%
Very Good
10%
Average
8%
Poor
4%
Terrible
8%
Location
Cleanliness
Service
Value
Family Getaway
I had stayed at the hotel for a week with my family and we had an amazing time. The Rooms were up to standard, very clean and well ventilated. We had the same cleaner for room 316 and she was perfect. I forgot to grab her name but she had cleaned the rooms everyday to perfection. The food was great all round, only issue was that the breakfast wasn't great but just 2 minutes down the road was an amazing pub with a lovely breakfast that we enjoyed. The Customer service at the bars were fantastic. The pool bar staff were respectful, quick and very nice to talk too. The activity team were the best, especially Eleonora. She made me feel very welcomed and had me and my little sister included in every activity she could. She had a smile on her face at all times and all the children loved her. Paulinha and Maria was also great, especially at the disco. Having my sister dance with them for an hour every night was lovely to watch. Absolutely loved my stay at the hotel. All round it was a 4.5 stay for as the only issue was breakfast. Everything else was 5 star, I'm definitely coming again. And will show my own kids this place one day.
Elements of not being a 4 star - too crowded.
Just returned from ten days at the Maris Grand. Nice hotel, modern and nice staff but unfortunately would not rate this as a 4 star. We booked this for the splash park for our 10 and 2 year old which was good. This area is better as the main pool is not big enough for the amount of people - the pool is overcrowded - you couldn’t swim at all. Unfortunately the people in this hotel let it down and the staff didn’t pull anyone up on anything. The pool area was left a state at the end of the day, people trying to leave their towels down for the next day, rubbish left, inflatables everywhere it was awful. When you’ve paid for a holiday you don’t expect to see the state left. People just didn’t care. It was quieter round the splash park pool when we arrived but as we were leaving it got busier and people were on top of your sun beds, too overcrowded again. Kids had cups in the pool and then they were left on the side for people to step rip on. Me and my husband were putting things in the bin. One morning the splash park pool was murky and dirty, someone complained and they did add chlorine but seemed an effort to do so. A child pooed in the pool one day and it took them hours to come and clean it and the pool was shut for 4 hours. Flumes are good for older ones. Food was nice but a bit repetitive bur that’s to be expected at an all inclusive. à la carte menu was lovely we did that one night. We had a fire alarm at 4am one morning, no one evacuated us, we just decided ourselves that we probably should - no staff around, some people even stayed in their rooms. It was a shambles. All in all an ok hotel but wouldn’t rate as a 4 star. A shame because it’s a nice hotel but think where they don’t hold people to account for things, people think they can treat it how they like. I’m sure it might be different out of summer holidays but they should be able to cope all months of the year.
Nice family holiday.
We as a family enjoyed our stay at the Maris Grand. We were sceptical regarding the reviews but we cannot fault the cleanliness, our room nor the staff. We ate breakfast & lunch here most days but ate out of an evening but what we did consume we cannot fault. Thank you for a lovely holiday.
Hotel has potential
I’ll start with the positives:
The hotel is recently refurbed, so stylish and modern - rooms are nice and we found them to be clean and decent sized even with a an extra bed / cot in ours plenty of space to move around.
The food is as you’d expect for a budget all inclusive - all tasted fine but a bit repetitive by the end of a weeks’ stay. The drinks were also exactly as you’d expect.
The staff customer facing were all lovely and really welcoming / engaging with kids - especially Ebru from the kids pool bar!
The kids splash park and slides are great and sunny all day - although the big pool is too small as other reviews all say, by the time people put all giant inflatables in you could only really find a spot to float in, definitely no swimming and its got worse when the activities were in taking up more room.
Now to the not so positive bits:
The sun bed wars are ridiculous as the hotel shades a big chunk of the pool all day - people put towels down at the evening entertainment the night before and staff allow them to so they are all reserved stupidly early. We saw people reserving them during a 4am fire alarm evacuation (no joke!). The kids splash park is even worse, it opens 10am and we queued for 30+mins each day, front of the queue only to find most of the beds were already reserved …. We eventually realised people were lifting their kids over the wall at the front after pool hours to put towels down. Again, simple for management to solve by clearing all towels off on a morning when they do their checks before opening but they don’t bother which fuels the sun bed war.
The main pool is swept and cleaned each day so always looks great, unfortunately the same can’t be said for the kids splash pool - we never saw it cleaned once in a week and the same multiple plastic fake toenails that had snapped off a resident remained blowing in the wind around the sides as long as our stay!
The staff on the ground public facing are all lovely, really friendly and welcoming - but unfortunately management’s approach appears to be to deny any issue exists rather than communicate, we had a few examples in the week:
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The pools opened with the water cloudy one day we couldn’t see the bottom of the kids pool. We asked them if they could check the levels, without looking the manager stated it is checked every morning and there is no issue. When we pushed to tell them to come out and look, sure enough there was an issue and it hadn’t been checked that day clearly.
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The fire alarm went off at 4am, can’t be helped but the night staff didn’t communicate to any one and didn’t seem able to understand the fire panel. They even said it wasn’t their role to tell us we could go back inside and expected guests to pass the message via Chinese whispers !
Staff didn’t leave the reception desk to check the building and didn’t know how to turn the alarm off, just told us to ignore it and go back inside. Numerous residents had similar concerns to us not feeling safe.
When we spoke with management the next day their initial stance was to tell us that we should not have evacuated when hearing a fire alarm without being told to do so, they said we should have just ignored it staying in the room with our two very young children (!!!) … again very defensive and no acknowledgment of our concern which was disappointing
- Lastly a child pooed in the kids splash pool which closed the pool (understandable and can’t be avoided). The lifeguard was quick to act whilst also running the slides. It was initially due to be closed for 2hours, but when we went to ask management about 3-4hours later nothing had been done and only then did a cleaner turn up to start scooping it out. A lot of time wasted and guests lost most of the day from that pool as the main pool couldn’t cope.
The hotel absolutely has potential to be a nice budget, family friendly all inclusive - but still some work to be done
Review by abihumphreys13 United Kingdom
Great people, wonderful experience!
We had a lovely stay and really enjoyed our time here. All the staff were very friendly and helpful, with a special mention to Bill and Maria, who were both fantastic and made us feel very welcome.
The all-inclusive was great, with good food and lots of variety, plus ice creams, coffees and plenty of options throughout the day. The rooms were great too, clean and comfortable.
Overall, we had a really enjoyable stay and would definitely come back!
