Radisson Beach Resort Larnaca

I recently stayed at the Radisson Beach Resort Larnaca for 18 nights and, unfortunately, the overall experience fell well below the standards expected of a 5-star property operating under the Radisson name. For a relatively new hotel, it was surprising and disappointing to see signs of disrepair and neglect already becoming apparent. On arrival, our room allocation did not meet a key reservation request for a twin-bed and double-bed arrangement. Despite clear evidence in previous emails, the reception team and duty manager were dismissive and appeared to imply that the issue was our fault. This was a relatively small matter that could have been resolved quickly with greater empathy and professionalism, but instead it escalated unnecessarily. Customer service was inconsistent. A few members of staff stood out, particularly the egg chef and pool attendant, who were friendly, attentive and set an excellent example. Unfortunately, this level of service was not reflected across the wider team, and management should encourage other staff to follow their example. We were grateful to Anastasia for her friendly manner and for offering us an evening meal and a bottle of Prosecco. This gesture was appreciated, but it did not adequately address the range of issues we had experienced during our lengthy stay. Housekeeping was unreliable. The room was not always cleaned to an acceptable standard and, on some days, was not cleaned at all. Fresh towels were inconsistent, while areas such as the balcony were frequently overlooked. This lack of consistency is unacceptable for a hotel of this category. There were also several maintenance concerns. Bathroom mould was never properly resolved, and we later discovered that the extractor fan was not working, which may have contributed to the problem. Loose or missing tiles around the pool also raised safety concerns. Although we were offered a room change after two nights, we had already fully unpacked, making the move too disruptive. These issues should have been identified through routine maintenance inspections well before our stay. The hotel appeared to place greater emphasis on corporate guests than holidaymakers, which may partly explain the service shortcomings experienced by my family and me. While management seemed willing to address concerns, greater investment is needed from the owners in both the facilities and staff training. Even simple improvements, such as replacing the dead plants around the central lift area, would make a noticeable difference. On a positive note, the breakfast was excellent, and the views from the balcony were stunning. Overall, the location is appealing and some staff showed real potential, but the hotel falls short of the standard expected from a 5-star Radisson resort. Significant improvements are needed in maintenance, housekeeping and customer service before I could recommend it to travellers seeking a genuinely upscale holiday experience.

The day started wrong. Couldn't find my booking, didn't get the room I wanted. It started to become a drama. But Anastasia (not sure of her role) stepped in. She arranged everything. Staff, were very accommodating.They were pleasant and polite, informative, and made my stay very welcome. The breakfast buffet is very good. The location is excellent. The only issue is there are road works to the front of the building. But you dont really notice it. I think it is very clean, and well priced.

The hotel and especially all the staff are exceptionally friendly and helpful. I felt very welcome all the time.Quality of breakfast was very good. Pool looks great, nice shapes with mini green islands around.I will recommend this hotel for holidays and also business trip. Special thanks to Cristina from Lobby Bar,she was very attentive and nice.I will definitely be back.