Qbic City Hotel

We come every year and we are always satisfied. Thank you to Christina and Maria. Also many thanks to Carine and Dafne for their great service.

I stayed for one week at Qbic City Hotel in Larnaca with my 2,5-year-old son. Unfortunately, our experience was far below what the hotel promises on its website.

From the first night onward, the shower temperature became boiling hot every 10 seconds, creating a genuinely unsafe situation for a young child. We did not touch the temperature control, yet the water repeatedly turned scalding hot. I had to shower together with my son to prevent him from getting burned. We also experienced extremely high water pressure at the sink and a constant pumping noise, audible day and night. As light sleepers, this resulted in very short and restless nights. Earplugs would not have been a luxury, which should never be necessary in a hotel like this.

We reported these issues multiple times at reception. Each time we were told maintenance would be contacted, but no one ever came and there was no follow-up at all. On our last day, the receptionist advised us to contact the hotel by email, which I did after returning home. After several emails, the hotel shifted the blame onto us, stating that the shower temperature was set incorrectly. This is simply not true and was a very disappointing response, especially given the safety concerns involved.

The only positive aspect of our stay was the breakfast, which was excellent. However, this is a separate concept and does not compensate for the lack of comfort, safety and proper service from the hotel itself.

This experience does not reflect the hotel’s promises of excellent facilities, impeccable hospitality and a comfortable, relaxing stay. A real shame, as the location is good, but comfort, safety and service were not.