New Famagusta Hotel

The only real advantage of this hotel is its location: central and convenient. Unfortunately, everything else made my stay more stressful than enjoyable.

The room was old and poorly maintained: the ceiling had swollen panels from humidity, the bathtub was surrounded by rust… not exactly what you expect when booking a hotel at this price.

The wifi was a complete disaster. It didn’t work for half of my stay. Every day the same excuses: “someone will come to check the antenna,” “we need to wait for the company.” Result? No concrete solution and, most of all, nobody ever bothered to offer me a room change. I paid for a service, but clearly here they don’t care.

At the reception, instead of finding helpfulness, I found boredom, as if bringing up problems was a nuisance rather than part of their job. Example? I politely asked for a restaurant recommendation: they said, “ok, we’ll call,” but then handed me the phone to speak myself. Zero involvement, zero customer care.

Breakfast was another disappointment: almost entirely salty, with just two sad sweet options. Maybe fine for the English, but for other Europeans who expect a more balanced breakfast, it was very poor.

And to top it off, the room key card stopped working every single day, forcing us to walk back and forth to reception constantly.

In short: excellent location, but everything else was a mix of neglect, disorganization, and uninterested staff. I wouldn’t go back even for free, and I definitely don’t recommend it to anyone looking for a pleasant stay.

We stayed in the hotel for the week 2 weeks ago. Small hick up with the rooms but it was sorted quickly and we even get free lunch vouchers. Rooms were a bit outdated but for the price wasn’t too bad. Location was very good. Only few minutes from the centre. Pool was fantastic and what makes me give it 5star was the staff on reception and especially at the pool bar. I think the guys name was Dimitris and don't know the other guy. They were very friendly and even went beyond with service so we didn’t even have to leave the pool. They definitely made up the atmosphere for the out dated rooms. I will recommend this hotel and be probably back.