Gaia Sun N Blue Hotel

Liked it · Our best vacation! 👌 The stay at the Gaia Sun N Blue hotel exceeded our expectations. Everything from the beginning to the end of the stay was wonderful. From the beginning of check-in, our very late arrival at midnight, was served by a very nice gentleman, and in the room there was a snack and fruit waiting for us. Breakfasts are tasty, fresh and you can also order an omelette, eggs in any form.

Already on the first day another nice surprise, the lovely Mrs. Ania at the reception. She surprised us by speaking to us in Polish. At the reception you can communicate in any language. All the ladies are nice and competent. They will be happy to help and advise. The rooms are very clean, well-kept. You can see the care for the facility by their owners. Good job! Bravo 👏 Cleaning every day and the ladies are smiling. The pool is clean, well-kept, cleaned in the morning, sunbeds wiped. Alexis behind the bar, nice, friendly, you can have a chat about anything. Delicious freshly squeezed juices. Dinners served in the evening are very varied and always fresh. A different type of cuisine every day. Delicious. In addition, fresh fruit and sweet desserts... finger-licking good. I have a sweet tooth and everything there tasted great to me. The possibility of watching matches in the open air at the bar is a nice advantage of the hotel bar. The service at dinner and the bar is also nice and friendly. At a high level. Keep it up 👌 The location of the hotel itself is also in a good place, a quiet area and at the same time close to everything. Overall, we rate this beautiful hotel 10/10. Congratulations to the staff, management and owners. Bravo! We will definitely come back here ... definitely in a larger group. If you are looking for a clean, quiet hotel with delicious cuisine, we recommend it.

Disappointing to have to write a one star review but really focuses on the arrogant and negative attitude of a particular person on front desk and various issues below which were never resolved.

Wish to state hotel is in a lovely location and rooms are good , nice breakfast , polite breakfast staff , nice pool , ironing room and indoor pool.

The above said, don't ever book an inland room. Inland in my eyes suggests of other hotels or hills or whatever is behind the hotel. No this is ground floor and points towards the side of another building and a car park so that's all you can see from the balcony.

Next the TV was broke and this was mentioned when we arrived and still not fixed the day we are leaving , blaming on a bank holiday ? Surely that doesn't bring all to a stand still.

Next the patio door noting we are on ground floor wasn't locking right and whilst maintenence showed how you could lock , the cleaner on 2 out of the 7 days failed to lock so someone could of easily broken in.

Next the bathroom had an aroma of sewers , thankfully we brought an air freshener which helped offset.

On day of departure to try and mitigate the above , we asked if they would give us extended check out and lady on reception said no .... after stating all of the above she honestly said "you get what you pay for" that is such a negative attitude and a driver of bad customer service which leaves a very sour taste in your mouth.

We have stayed in 2 star self catering to 5 star hotel resorts , it doesn't matter where you stay, you still expect common courtesy and an acceptance if something is wrong and a simple apology. This person and I won't quite names but for purpose of hotel management we checked in late Sunday 8th June and spoke again to same person again this morning Sunday 15th June.

This is such a shame because the hotel does have many positives and if you have booked a high floor , I am sure you will have a good holiday but anyone who ends up with a basement or ground floor room you have been forewarned.

Many thanks for taking the time to read this feedback.