- Cyprus Holidays
- Ayia Napa
- Atlantica Sancta Napa
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Atlantica Sancta Napa
Cyprus, Europe
Ayia Napa
The hotel is located in the resort centre of Ayia Napa close to all attractions, local shops, bars, cafes and restaurants. Only 100 m from the beautiful white sandy beach, the picturesque fishing port of Ayia Napa offers a great range of options for an exciting day and night life.
This modern strand hotel, which was renovated in 2006, has a total of 148 rooms and offers very good service. It offers 24-hour reception, a safe, currency exchange facilities, lift access, a café, restaurant, conference facilities and parking. There is also a laundry service and bike hire available (subject to fees).
All elegant rooms have air conditioning/heating, an en suite bathroom with a hairdryer, satellite TV, a radio, fridge, safe deposit box, balcony and a living room area.
There is a swimming pool with a pool bar, a sauna, tennis courts, a gym, pool tables and minigolf. Aerobics are also offered (subject to fees).
Guests can enjoy a rich international and Cypriot buffet menu including soups, salads, cold appetizers, hot dishes and desserts.
Hotel Information
Relax and unwind with massages, body treatments and facials. You can take advantage of recreational amenities such as a sauna, a fitness centre and karaoke. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Tennis
- Billiards
- TV lounge
- Poolside snack bar
- Garden
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent2,166 reviews
Excellent
77%
Very Good
15%
Average
5%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Not the 4star it claims - not for families
While the location is pretty central, close to the beach and the “strip” it is the hotel itself that would put me off to visit again.
We were there with a larger group, 8 kids and 16 adults. When we arrived, late, we were checked in, given a sandwich and taken to our “room”, it was below ground level, felt improvised (a single socket in the entire room), smell of damp and mould. We complained in the morning and were moved to another room. The seemed slightly better, still black mould in the bathroom, while rooms are made daily - we didn’t complain as it was a step up from the previous, not very safe as the balcony door did not shut as the lock was broken. Broken - well, there seems to be a lot broken and needing TLC, pool rules I have never experienced, not even in an adult only. Kids were constantly reminded to adhere to the rules, which basically meant you can swim but if you want your kids to have fun - seriously look elsewhere. Food was repetitive, I believe over 70% got diarrhoea, I luckily didn’t, when approaching the hotel manager Ele about it, she claimed you could eat off the kitchens floor - I had serious doubts, lost my appetite a few times as tables weren’t cleaned properly, outside tables even had bird poo on them. Cutlery being left out, I did not see much cleaning apart from the next day after my complaint the outside area was pressure washed. Drinks were ok’ish, I’ve had better quality - all pre-mix are “Swallow” and the only one I drank was “Fanta” in the end as it was the only acceptable soft drink to mix with. The alcohol seemed ok, beers were fine. Bar staff was understaffed but trying to deal with the large amount of people, queues were common - all inclusive=the less you give out the better the revenue. Chef Vera and team at the snack bat often provided better food than what was for lunch. Buffet staff very unattentive, we often got out own drinks from the bar. On one occasion they were pretty attentive though, when a youth was sitting outside on her patia minding her own business, waiters constantly came to watch her, and passing the word until they saw me observing their pervy behaviour. In short, if you travel with kids and have a weak stomach m, have a look elsewhere.
Nice stay - not family orientated though
Here at the moment . Nice enough hotel - good location . But definitely wouldn’t recommend for families with children - they aren’t allowed to jump in the pool - not allowed any inflatables - very little entertainment they could join in with . I stayed in a room overlooking the road - talk about noisy - impossible to sleep until after 2am . One thing I highly recommend is the à la carte Italian and Asian restaurants- they were superb
A lovely holiday with some disappointing experiences
A lovely holiday with some disappointing experiences
We recently stayed at the Atlantica Sancta Napa Resort and, overall, we did enjoy our holiday and made some lovely new memories. However, there were several aspects of our stay that left us disappointed, alongside some real highlights.
The positives
The food in the main restaurant was exceptional. There was a fantastic variety, and the quality was consistently impressive. We genuinely didn’t feel the need to eat outside the hotel because the food was that good!
We also had wonderful experiences in both the Asian and Greek à la carte restaurants. The food and overall experience in these restaurants were beautiful and definite highlights of our stay.
The drinks were also good overall, but unfortunately, the quality and consistency varied between the bars. We found the drinks served in the bars in the newer area of the resort to be considerably better than those at the main pool bar. Greater consistency across all the bars would improve the experience and ensure guests receive the same standard wherever they choose to sit and enjoy a drink.
Unfortunately, our experience at the Italian restaurant was the complete opposite to our other dining experiences. The service was rude, and we felt the staff were uninterested in accommodating guests. We asked whether any adjustments could be made to the food, particularly for my dad, who has specific dietary requirements following cancer treatment. Unfortunately, there was absolutely no willingness to accommodate any changes. We ended up leaving before dessert, which was disappointing and took away from what should have been an enjoyable dining experience. Paying customers off the street are definitely the priority.
Given the otherwise excellent food throughout the resort, this experience was particularly frustrating.
Rooms and personal circumstances
This trip was particularly meaningful to us, as Cyprus holds a special place in our hearts because of my sister, Leah, who tragically passed away aged just 17. Returning without her was an emotional experience, and I contacted the hotel before our arrival to explain the circumstances and ask whether anything could be done to make our stay a little extra special.
I completely understood that an upgrade wasn’t guaranteed, nor was I expecting anything for free. However, we were allocated two rooms that appeared to be among the least desirable in the hotel. They were small, dated and had particularly poor views.
Having explained the significance of our visit beforehand, it was disappointing that we weren’t considered for rooms with a nicer view or in a better location, particularly as we overheard conversations about other guests receiving upgrades during our stay.
The communication before our arrival had been incredibly compassionate, and I genuinely appreciated the kindness shown in those messages. Unfortunately, the reality of our room allocation didn’t quite reflect the level of care and consideration we had hoped for.
Safety concerns
Unfortunately, there was also an accident involving my partner, who hit his head on a walkway and suffered a very painful neck injury that affected his sleep for the remainder of the holiday.
We appreciated the late check-out arranged for one of the rooms in our party, but felt the overall response was somewhat limited given the circumstances.
We were also concerned that the area where the accident occurred did not appear to be properly cordoned off or clearly signposted. This raised questions about whether the potential hazard had been adequately highlighted to guests in the first place.
Also in the newer area; there are sloped pathways which can become slippery and there are no handrails.
Pool bar and entertainment
For a resort of this size, we felt more staff were needed at the main pool bar. At busy times, additional staffing would have made a real difference to the overall guest experience.
The entertainment was another area that disappointed us. For such a large resort, we expected a much livelier atmosphere, but the entertainment felt poor and lacked energy.
We also felt the entertainment was heavily Polish-focused, with insufficient consideration given to the other nationalities staying at the resort. We appreciate that hotels welcome guests from different countries, and that’s part of the appeal of an international resort. However, the entertainment programme should reflect this diversity and offer something inclusive and enjoyable for everyone, rather than appearing predominantly tailored towards one nationality.
The children’s disco was particularly disappointing. It consisted of one entertainer dancing to music played at a low volume, and unfortunately, he didn’t appear particularly enthusiastic about being there. With so many families staying at the resort, we expected something much more engaging for the children.
Cleanliness and maintenance
Unfortunately, the cleanliness and maintenance of the ladies’ toilets near the main pool bar were also disappointing.
There was what appeared to be faeces smeared on the wall in the ladies’ toilets, which I reported to reception. Despite bringing this to the hotel’s attention, it remained there for the entire duration of our stay. This was completely unacceptable from a hygiene perspective, particularly in a busy pool area where cleanliness should be a priority.
Additionally, one of the ladies’ toilet cubicle doors was broken and remained unrepaired throughout our holiday. This meant that, for the duration of our stay, there was effectively only one functioning ladies’ toilet available in the main pool area.
For a resort of this size, these basic hygiene and maintenance issues should have been addressed promptly. The fact that a reported cleanliness issue remained unresolved for the entire holiday, alongside a broken toilet door that was never repaired, was particularly disappointing and did not reflect the standards we would expect from a resort of this kind.
Overall verdict
There were certainly things we loved about our holiday. The main restaurant was fantastic, the Asian and Greek restaurants were excellent, and the drinks were enjoyable, particularly in the newer area of the resort.
However, the disappointing experience at the Italian restaurant, the inconsistency between bars, the lack of atmosphere and variety in the entertainment, the staffing at the main pool bar, our room allocation and the concerns surrounding my partner’s accident all took away from what could have been an even better stay.
I want to stress that we did enjoy our holiday, and I am glad we returned to a place that holds so many special memories for our family. However, I believe there were opportunities for the hotel to improve our experience, particularly given the circumstances we had shared before arriving.
I have emailed the Manager, Ele, with my thoughts but have not received a reply.
I’m sharing this review to provide an honest account for future guests and in the hope that the feedback will be taken constructively. The resort has some real strengths, particularly when it comes to food, but there are areas where we feel improvements would make a significant difference.
Review by beckywills90a Neath, United Kingdom
Greek restaurant
The best experience we had was at the Greek restaurant!!!! Awesome people working here especially Theo and Ashraf!!!! We had so much fun and laugh with them we even took some pictures together. I really recommend coming here !!!!
Atlantica Sancta Napa Resort - Would not recommend!
I would never stay at this hotel again! The staff were rude, especially Vlad & Ali Khan at the poolside bar who I witnessed being rude to a number of guests on various occasions during my stay. They seemed to have their own code together, deciding who they would be nice to & who they would not. You were lucky to get served if they didn't like you. The only thing in Vlad's favour was that he was slightly more professional than Ali Khan but not much. I witnessed them talking & laughing together about guests in a derogatory manner. Anna on reception was also rude & unapproachable and seemed to look down her nose at you when you asked for anything. All the food at the main restaurant was amazing but unfortunately, the staff & service let it down. I could hardly get the attention of waiters to take my drink order, & they often got the order wrong when they delivered the drinks. The location of this hotel is good; the beach and centre are a short walk away. The entertainment was also good, as were the whole animation team but apart from that, the food & location, there is really nothing good I can say about this hotel. I would not recommend it to anyone & would never stay there again.
