Atlantica Mare Village Ayia Napa

⭐⭐⭐⭐⭐

Absolutely wonderful experience! The food was delicious, fresh and beautifully prepared, with huge compliments to Chef Antonis. The entire staff were incredibly friendly, attentive and welcoming. The atmosphere was relaxed and beautiful, making the whole evening truly special. Fantastic food, amazing people and excellent service – we will definitely be back! ❤️

Exceptional staff, genuine compassion and a holiday we will never forget

We are completing a wonderful 10-night stay at Mare Ayia Napa, and we cannot praise this beautiful resort and its exceptional staff highly enough.

My husband has serious health and mobility difficulties. When the management and reception team understood our situation, they responded with extraordinary empathy, kindness and professionalism. They moved us to a beautiful bungalow located much closer to reception and the main restaurant, which completely transformed our holiday. It allowed my husband to move around more comfortably and enjoy much more of the resort. Their care continued throughout our stay, and they also made our departure day considerably easier by allowing us to remain comfortably in the same room until the evening.

Our most heartfelt thanks go to Nantia Pillora, Rooms Division Manager, Vicky Eminidou, Front Desk Supervisor, and Ewa. Once they understood my husband’s needs, they worked together to search for suitable accommodation that would make our stay easier and safer. Ewa later telephoned us with the wonderful news that an appropriate bungalow had been found and was ready for us. Their understanding, compassion and determination to find the best possible solution went far beyond ordinary customer service. They made us feel genuinely cared for, rather than simply accommodated.

We would like to give an especially heartfelt thank you to Ewa. She listened to us with genuine empathy, understood the seriousness of my husband’s situation and became personally involved in helping Nantia and Vicky find the right accommodation for us. We fully appreciate that the final decision belonged to the management, but Ewa’s sensitivity, initiative, communication and willingness to speak on our behalf contributed greatly to this wonderful outcome.

Ewa’s warmth, calm manner and natural ability to make guests feel understood and reassured are truly exceptional. In our opinion, she has all the qualities of an excellent future leader: empathy, professionalism, sound judgement and outstanding communication skills. We sincerely hope that her talents are recognised and that she is given opportunities to progress, as she would be a wonderful role model and mentor for other members of staff. We will always remember how much she helped us and how welcome, safe and genuinely cared for she made us feel.

We would also like to thank Ania, Giorgos, Biser, Alexandros, Nadia, Andrei, Eva and Despina, together with every other member of the reception team whose name we may not know. Every single time I visited reception, whoever happened to be on duty was friendly, patient, professional and ready to help. We never felt dismissed or made to feel that anything was too much trouble. We sincerely apologise if we have missed anyone by name — our gratitude is for the entire reception team.

A special thank you also goes to Michal and the whole buggy-driver and luggage-assistance team. They repeatedly transported my husband around the resort, including to the restaurants and beach area, and were always patient, caring and ready to help. Their assistance was invaluable and made an enormous difference to our holiday.

The housekeeping staff also deserve recognition. Our accommodation was kept very clean and comfortable, and everyone we met was polite, friendly and hardworking.

The food throughout the hotel was excellent. There was a fantastic variety, with very little repetition during our stay. The main restaurant offered a wonderful selection of freshly prepared dishes, while the desserts, cakes and ice cream were absolutely delicious. We also thoroughly enjoyed the themed restaurants — both the quality and flavour of the food and the professional, welcoming service were superb. The restaurant staff were always friendly, polite and attentive.

The resort itself is beautiful, but it is the people who make Mare Ayia Napa truly special. Every department worked together to make us feel welcome, safe and cared for. Their kindness greatly improved not only our holiday but also my husband’s mood and confidence.

Thank you to the entire Mare Ayia Napa team for an unforgettable stay. Because of the wonderful care we received, my husband is already saying that he would love to return next year. That is the highest compliment we can give.

With our warmest gratitude, Marzanna and Janusz