Four Seasons

It is a beatiful designed hotel with a very nice lobby , cosy rooms and marvelous garden and beach. Restaurants are bars are top of the top.All the employes are very nice they are doing their best! Genuine quality !

Apologies to the Tripadvisor community, who generally look for practical tips, tricks (and warnings); this is simply a statement of the quality and culture of the Four Seasons Limassol. But hopefully, it will give you insight into what you are letting yourself in for. Last year, the heading of my review was “One of THE great mediterranean hotels and our favourite place”. Well, it seems that the Four Seasons Limassol (FSL for short) is a lot more than that. Last year it received the Tripadvisor Traveller’s Choice Best of the Best award, placing it in the top 1% of hotels worldwide, 21st globally and 13th in Europe; presumably then, actually number 1 in the Mediterranean. Well, we think so. Furthermore, it received the British Airways Customer Excellence Award for the ninth consecutive year. As I’ve stated a few times previously, this is a fabulously beautiful and stylish place: hotel, restaurants, bars, rooms, grounds, gardens, beach etc. But it is the staff care that sets it apart. Care for their people and care for their guests. And although the FSL has become synonymous with luxury hospitality, it’s always been about building genuine connections and experiences for their guests. In other words, its greatest success is in the personal relationships that this institution nurtures between the guests and every team member. This is only possible because of the dedication of every team member. This in itself arises from the superb culture that permeates the hotel. Between 60% and 70% of guests are returnees – a testament to the incredible guest care provided. We are only on our 10th visit (some are into the scores of numbers). If this phenomenal culture of care toward the staff members – and therefore from the staff members to the guests – was not evident, then this would simply be another beautiful hotel. But I am confident that this will continue indefinitely because the senior team are always pleased to see talented younger team members promoted from within because of the people-centric human values that they display. Their genuine care and integrity reflect the culture that the team have built and enhanced over the years: one that puts people before procedure and behaviour before corporate results. The culture at the hotel is to empower each team member to go beyond service, to have curiosity and listen attentively. This is evident in the large number of easy-going conversations we have comfortably dropped into with staff members over the years. Senior management people such as Nick Aristou, Costas Nicolaou, Yiannis Ioannou and Marios Demosthenous are full of interesting insights into the running of the hotel, its functioning and the challenges they face, even commenting on changing Limassol and hotel visitor patterns, which extend well beyond the traditional peak months. Chatting with them is as enjoyable as it is fascinating. We recently had a wonderful chat with Tatyana Grumeza (Guest Relations Officer) that gave us a wonderful insight into her background and its resonances with our own lives, and how that impacts us at Four Seasons. In recent years, I’ve formed the impression that there is a real sense of thoughtful leadership behind the culture of fulfilment, happiness and the resulting incomparable guest care. But I also get the sense that there is what I call ‘institutional integrity’; this is not just a glamorous hotel, it is far more than that. There are so many happy multiple returnees that they almost constitute a Four Seasons guest diaspora! And – I make no apology for stating this again – of course there is the incomparable Andreas Alkiviades. As Guest Relationships Manager he has a role that suits perfectly his unique gifts: the gift of friendship; Andreas speaks the universal language of friendship like no other. He has the ability to bring people together, to create and foster connections between the group of individuals and to inject fun, warmth and happiness into the gathering. He is an institution in himself and a treasure! This beautiful hotel has a deeply embedded culture of care towards all it staff members, who then return this care and warmth tenfold to the hotel guests. Tripadvisor traveller: should you come to FSL, honour the care and dedication of the entire team by behaving courteously, and decorously, act with grace and be open to forming connections with them. You will not be disappointed.

We had a wonderful stay! The room was spotless, comfortable, and beautifully designed. The staff was welcoming and always happy to help, making us feel at home from the moment we arrived. Great location, excellent service, and an overall fantastic experience. I would definitely stay here again.