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- The Pucic Palace
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The Pucic Palace
Croatia, Europe
Dubrovnik
This 5 star hotel is located in the city centre of Dubrovnik and was established in 1350. It is close to the Rectors Palace and the nearest station is not available. The Hotel has 3 restaurants, a bar and a coffee shop. All 25 rooms are equipped with minibar, hairdryer, safe, ironing set and air conditioning.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Wi-fi
- Local and international calls
- Car hire*
- Transfer service*
- Room service
- Laundry service
- Launderette*
- Multilingual staff
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent664 reviews
Excellent
72%
Very Good
17%
Average
5%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
If you like to sleep in an oven - look no further
We were very disappointed with our stay at the Pucić Palace in Dubrovnik, particularly given that this property is presented as a five-star hotel.
The biggest issue was the air-conditioning. Visiting Dubrovnik in August/September means dealing with significant heat, and the air-conditioning was simply inadequate. Even more surprising, the lobby had no effective air-conditioning at all. Aside from being uncomfortable for guests, it seemed like terrible working conditions for the employees who have to spend their entire shifts in that heat. This is certainly not what we expected from a five-star property.
Another major frustration was the lack of bellhop assistance through the Old Town gates after 7 PM. When staying at a luxury hotel in a pedestrian-only area, assistance with luggage and transportation logistics should be part of the experience, especially considering the price and five-star designation. Having to navigate this on your own after 7 PM was extremely disappointing.
Overall, the service was just OK and did not feel like five-star service. However, one shining star was Antonetta, who was extremely helpful, accommodating, and genuinely seemed to care about our experience. She deserves special recognition.
There are positives: the location is excellent, and the views are beautiful. Unfortunately, those things were not enough to overcome the lack of adequate air-conditioning, limited guest assistance, and an overall experience that simply did not live up to five-star expectations.
For the price and rating, we expected considerably more.
Management should seriously address the AC issues as staying in rooms where they only cool down to appx 80 degrees Fahrenheit (appx 27 degrees Celsius ) is unacceptable and the portable air conditioning units did very little to help cool the room. If you advertise and charge as a five-star hotel, guests should receive a five-star experience. We did not
Review by tcraig777 Tampa, Florida
Stay in dubronovic
There were five couples of us staying at your hotel in Dubronovic on Saturday 8 August . We are used to staying in five-star hotels, which is why we chose your hotel. The service was shocking for a five-star hotel.
- Check-in: having arrived early in the morning at 9.00 am, we asked if it was possible to check in before the scheduled time of 2.00 pm. We were allowed to check in at 2.10 pm only after I had made a clear complaint;
- Check-out: for just one room, we asked for a late check-out as our guests had a flight at 8.00 pm. We were allowed to check out an hour later than scheduled, i.e. at 12.00 pm instead of 11.00 am, and even paying extra didn’t secure an earlier check-out as the cleaning staff leave at 5.00 pm !!!!!
- Rooms: four out of five rooms had broken air conditioning, with the temperature at 28°. Following strong complaints from 3.00 pm until the evening, the temperature dropped slightly in two rooms. One room had an extremely noisy cooling unit which prevented them from sleeping. They asked, at the very least, not to be charged for the water they drank during the night, but this request was refused.
- In my room, the hairdryer was broken and not replaced, despite two requests.
Poor Maintenance and No Proper AC” “5-Star Price, Not 5-Star Standards
Unfortunately, this hotel does not meet the standards of a 5-star property. In my opinion, it should not be rated 5 stars at all. Even a 3-star hotel should be able to provide a properly functioning air-conditioning system.
When we checked in, our room was already at 26°C even though the thermostat was set to 18°C. There was also a noisy portable AC unit in the room, which immediately made me question whether the hotel’s main air-conditioning system was working properly.
We left for about five hours and returned to find the room even hotter — 28°C. Two staff members came to the room, confirmed there was a problem, and even mentioned that another room was experiencing the same issue. Since the hotel was full, their solution was to offer us a fan.
We decided to leave immediately and move to another hotel. I requested a refund for the two prepaid nights, but the hotel refused. Their explanation by email was that 28°C is “normal” during the summer because this is an old building in the Old Town.
That explanation makes no sense to me. Being in an old building does not justify poor maintenance or an air-conditioning system that cannot properly cool the rooms. We stayed in an old building in Split Old Town without this problem, and the hotel we moved to in Dubrovnik maintained our room perfectly between 18–22°C.
The maintenance problem also seemed to go beyond our room. Even the lobby was extremely warm when we checked in, and the reception employees were visibly sweating while working.
The property visibly needs better maintenance. Being located in a historic building should not be used as an excuse for basic systems not functioning properly, especially at a hotel marketed and priced as 5-star.
The location in the heart of the Old Town is excellent, but unfortunately that was the only positive part of our experience. I would not recommend this hotel.
The worst.
The absolute worst hotel experience we have had in all of Europe. Check in was in a super uncomfortable hot sweaty room with someone who had no idea what they were doing. After taking our passports she hands them back and says “you’re all set”. I said, “can we have a key?”
The rooms smelled musty. It was very dark. They promise a noise proof rooms which was an absolute joke because the window did not even close. Which was another issue given that it was over 90 the entire stay.
The advertised air conditioning is a portable unit that could not keep up and never cooled the room.
The bathrooms have no windows, no fans and get extremely hot. The water pressure to too high for the shower pan and floods the entire bathroom floor.
The black out shades, also advertised, do not close due to the portable a/c unit piping rigged to stick out of the window.
“Housekeeping” , also advertised, included someone coming in to make our bed. Soaking wet towels left in tub, countertop and sink left untouched. And then left us one clean towel to share:
We arranged transport at 6:45 am specifically calling it an early night the night before based on their suggestion to get to Montenegro. They insisted anything later will result in a “massive line at customs” They had no bell service so we pushed our bags throughout the city to the gates only to find we have no car waiting for us. We called and she said “my colleagues fault. She never changed it from 7:30.” I specifically arranged a van tell her that we had too much luggage for a car. She sent a car.
They were helpful making dinner reservations and also answering questions via email before our stay and were very timely in doing so.
The location is great. That’s it. It is not a 5 star at all. The price is ridiculous on top of that. Miserable stay.
Review by Kimberly9476 Carlsbad, California
DO NOT STAY AT PUCIC PALACE (Dubrovnik)
You walk into a steamy hot tiny reception area where the one person does triple duty as reception, concierge and maintenance. The staff is sweating because they work with no A/C. The rooms smeled musty and my room was not as clean as you'd expect a motel room to be. A/C was not unfiotnal.hey advertised room service and then I called to ask the hours the person at the desk was susprised they had room service and she didn't know. I asked her to check and she said OK - never got back with me. They booked me on a boat trip, gave the taxi the wrong directions, and the blamed it on the taci. I jad to I had to ask for the general manager. They said she was not there and they refused to give me aidrect contact for her, saying I should send my concerns to their reservation desk who would it. I've sent two emails and they havew ignored them both, What a joke this is listed as 5-stars. I will contact the Croatian Government Tourism to advse they need to remove some of these star. Its a great location in the Old Town (and Dubrovnik is spectacular, but don't go to Pucic Palace experting service or facilities that are anywhere near 5 star
