Hilton Imperial

The location is excellent, very easy to get around. The decor also very impressive. Breakfast options very good and my daughter enjoyed cooling down in the hotel pool.

Service, for us, was a bit mixed. It started very strongly but it is obvious, particularly at breakfast time that certain nationalities receive more attention. Either because they are more demanding naturally and so staff pay more attention or they tip more?

Room cleaning was good apart from one day when we came back to the room and the tip had been taken but the room had not been cleaned. Maybe someone other than the cleaner took the tip and she didn’t then make it back to the room to clean before we came back.

Beach towels are readily available, you simply need to ask at reception.

We had a 3rd bed added to the room, in my opinion it was too a little too small for the age (which we’d given on booking) so a little disappointing.

We recently spent four days at the Hilton Imperial in Dubrovnik's Old Town, and to say we were disappointed with our experience would be an understatement.

Upon arrival, we informed the staff that we were celebrating our honeymoon, but this was met with little acknowledgement and we did not feel particularly welcomed.

Although our room was not ready when we arrived, we were assisted later that day by a lovely receptionist who completed our check-in professionally and warmly. Unfortunately, our disappointment returned as soon as we entered our room.

We had paid over €600 per night for a standard room. While we understood that a standard room would not offer the same features as a Deluxe or Executive room, we still expected the quality and presentation associated with a five-star hotel. Instead of enjoying even a modest view, our bedroom window looked directly onto an outdoor water tap, and the room itself appeared poorly maintained, with visible stains on the walls.

We returned to reception and spoke to the same helpful staff member, asking whether it would be possible to move to a different room or receive an upgrade. Initially, we were told that an additional charge would apply. However, when we explained that we were considering cancelling the remainder of our stay and requesting a refund, we were then offered a complimentary move to a Deluxe room the next day.

The Deluxe room was in a separate building to the hotel. It was noticeably brighter and certainly an improvement over our original room. However, the overall standard of maintenance still fell well below what we would expect from a hotel of this calibre, and it did not reflect the premium price we had paid and it was inconvenient the fact it was in a separate building.

In addition, on two separate evenings, at approximately 11:00 p.m., we returned to the hotel hoping to enjoy a drink on the terrace before retiring for the night. However, on both occasions there were no staff members at the front reception, the bar area was dark with the lights switched off, and there appeared to be no service available. This was surprising and fell well short of what we would expect from a five-star hotel.

Similarly, during our stay there were no staff members present in the pool or gym areas, which further contributed to the feeling that the level of service and attention did not match the standards associated with a luxury hotel.

The hotel's location is, without question, its greatest asset. Being just ouside Dubrovnik's Old Town was incredibly convenient, and we were especially grateful for this during the heatwave, as it provided a welcome respite from the crowds and high temperatures.

Overall, we would not choose to stay at this hotel again. We felt it was overpriced for what it offered and did not provide the level of service or experience we would expect from a five-star hotel.