Dubrovnik Palace

We stayed at the hotel this summer and loved it. Although some areas could use a bit of renovating, everyone was extremely nice, especially the guys at the beach who were an enormous help! Jerko was always there making sure we were taken care of.

Hotel with best beach in Dubrovnik. I would like to give special recognition to Jerko, the Beach Manager, for his exceptional hospitality and professionalism. He truly goes above and beyond to make every guest feel welcome, comfortable, and well taken care of.

Jerko is always friendly, attentive, positive, and ready to help with a genuine smile. His dedication, attention to detail, and excellent attitude make the beach experience even more enjoyable and memorable.

Thank you, Jerko, for your amazing service and for making our stay so special! The hotel is very lucky to have someone like you on its team. Highly appreciated and highly recommended

We arrived late from the airport and were pleasantly surprised to find a small platter of food sent to for us as we had missed the evening meal.It was a lovely touch from the hotel. When we arrived in our room, we were greeted then with flowers and prosecco to celebrate our 25th wedding anniversary. This was a lovely gesture So felt like we had made the right decision in coming to this hotel. We had asked if the rooms were next to us and was told no they were a few rooms apart. I felt this could have been much better as we are a family and would have been ideal if we had a room with a connecting door as we are together. I had asked if they could be together before I arrived but clearly this was not considered .

Had a lovely day in Dubrovnik but when we came back we saw a mouse scurrying across the corridors. When we told the service desk, the man reacted with a loud cry and said “Jesus Christ!” He didn’t seem to believe us at first,’from his reaction on the phone but then when I noted to him that I had a video of the incident he said he would sort.

Later that night, we received a complimentary wine and fruit platter as an apology for the inconvenience. It was a nice surprise to be fair.

We asked for an iron to the room in the morning after breakfast and had to ring twice for it to arrive. It didn’t arrive until 5pm that evening.

The waiter In the dining Room at our table was quite rude. He was the same at breakfast. At the evening meal He was clearly in a bad mood and was abrupt when I asked him about the room charges Of the drinks. He said we had to pay now and didn’t explain whether the charge went to the room at the end of the night. I avoided him the next day because of his attitude. To be fair most of the service staff never had any manners. Just grunts from three different people.

The food wasn’t up to 5-star standards. Breakfast was better than dinner, but the bacon was hard and couldn’t be cut with a knife.good selection of fruits and pastries.

For evening dinner, the lamb cutlets were raw the first night. I asked them to be cooked to a more well-done doneness, but they were still raw inside. He then added additional raw cutlets to the already cooked food. Cooking raw meat with cooked meat is not hygienic and poses a serious food safety risk, especially when using the same utensils . This was a major disappointment and I must give the restaurant a honest review.

We paid over £2500 for a four-day holiday and were charged for water at the end of each evening meal. This was shocking and unexpected.

The same chef prepared the food the following night and unfortunately it was just as bad. The salmon was still raw and red, the paella was hard and inedible and the salad was very limited. The roast potatoes were rock hard and only one type was available. It should have offered a variety of options. To top it off, the veal from the previous night’s menu was served in the soup the next night! This was a major disappointment and I’m giving the restaurant a single star.

The entertainment options were also very limited.

Overall, our experience at the Dubrovnik Palace Hotel was disappointing. The food was poor and the service was lacking in some areas. we won’t be returning.

In the room a few of the electric points were not working. The spa did Not Offer milk With the breakfast tea- why I don’t know? There was a cafe next door? Also lots of towels left on the indoor swimming pool by guests so very difficult to get a bed when you arrive.

On the third day the cleaners did not clean the bath, sink or even hoover the floor! Shocking service.

When leaving the hotel this morning the reception was just has welcoming- not happy with his attitude and never asked about our stay and whether we would come back again. Told him we did not have a morning wake up call and he just shrugged his shoulders and said it was not on the list which both my husband and I said we saw his colleague enter our details on the list last night. Again he shrugged his shoulders as if he couldn’t be bothered with what we said. Hotel Dubrovnik please read your reviews as we have paid hard working money for a pitiful service.! I guess your response will only be on the positives and will always say you will look into it but I doubt that will happen. .