Amphora

We stayed at hotel amphora for 3 nights in July. Swimming pools are gorgeous and spa staff pleasant. Breakfast each day was good, but most of the waiting staff just chatting to each other. We were half board, first evening went for buffet, food cold and one staff member working in the restaurant. Had to go to the bar in reception to get our drinks. On the second day I asked at reception to speak to the manager about the cold food. Spoke to restaurant manager who informed me he would make sure buffet food hot tonight. Second night food still cold so we asked for food to be warmed up in microwave which they did. Third day asked to speak to manager again about cold food, was informed that every manager in the hotel finishes work at lunchtime so to come back the next day. I asked to speak to head chef and then eventually at this point, I was informed the restaurant manager would see me in 3 minutes, that evening we ate off the a la carte menu which was hot.

We went for a walk after dinner around the lovely area, came back to hotel to find all staff on there mobiles, including the bar man.

We will not return.

This hotel is a great location for the beach but not to get into old town by walking it’s at least 50 mins walk and not an easy one. We used Ubers a lot which is okay but the money mounts up. Hotel was very busy and quite noisy, breakfast is okay but not the best, lots of choices. The roof top bar is lovely, and a greet view of the sunset, but the service wasn’t the best. Hotel has a lovely spa but we didn’t get the time to use. Room was lovely, balcony had a fantastic view but didn’t feel very clean or well kept. Not sure it was worth the money we paid overall a nice hotel but just didn’t feel 4 star worthy.

My two friends and I booked and paid extra for a Double Superior Room with Sea View. We were three people, but when we arrived, the room was extremely small and did not seem suitable for three guests at all. The biggest disappointment was that there was absolutely no sea view. Instead of the sea view we specifically paid extra for, our view was of a grass hill. The room also looked nothing like the pictures advertised when we made the booking. According to the room description, we were supposed to receive a queen-size bed and a sofa bed. However, when we asked the staff where the sofa bed was, we were told that sofa beds were only available in suites, despite the description of our room clearly stating that a sofa bed was included. Instead, we were given a tiny extra bed that was incredibly uncomfortable and hard as a rock. It was practically impossible to sleep on, so all three of us ended up having to sleep in one queen-size bed, which was obviously not comfortable. We spoke to the manager about these issues, but they were not helpful at all. We were offered no refund, no compensation, no room change, and no solution whatsoever. On top of that, some of the staff gave us unpleasant looks when we raised our concerns, which made us feel uncomfortable and unwelcome. Instead of taking our complaint seriously and trying to help us, we felt as though we were being treated like a problem simply for questioning why we did not receive what we had paid for. There were also far too few sunbeds available outside considering the number of guests staying at the hotel. Additionally, the pool area did not receive any sun until around 12–1 PM. The cleaning wasn't the best either, and tv did not work. Overall, this stay was extremely disappointing. We paid extra for a Superior Room with a Sea View and specific amenities, yet we received a tiny room with a view of a grass hill, an uncomfortable extra bed instead of the advertised sofa bed, and absolutely no help when we complained. We did not receive what we paid for, and the way our concerns were handled only made the experience worse. We expect this matter to be taken seriously and believe that we are entitled to appropriate compensation.