- St Lucia Holidays
- Gros Islet
- Hideaway at Royalton Saint Lucia
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Hideaway at Royalton Saint Lucia
St Lucia, Caribbean
Gros Islet
Palm-lined beaches majestic mountains and breathtaking waterfalls await in the exotic Caribbean destination of Saint Lucia. Discover the best of all-inclusive resorts in Saint Lucia at the adults only Hideaway at Royalton Saint Lucia Resort and Spa/ Guests ages 18 and up can look forward to gourmet cuisine and artfully prepared cocktails in a modern resort setting located in a tropical paradise/ Discerning travelers can take advantage of Royaltons All-In Luxury concept offering reservation-free world-class dining and endless entertainment including daily water sports fitness programs yoga on the beach mixology classes beside the pool and sunset champagne toasts/ Hideaway guests will enjoy a separate hotel check-in area and full access to the wider Royalton Saint Lucia Resort and Spas amenities restaurants bars and the world-class Royal Spa/
Facilities
- Tennis*
- Volleyball*
- Beauty salon*
- Massage*
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Garden
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,250 reviews
Excellent
52%
Very Good
24%
Average
12%
Poor
6%
Terrible
6%
Location
Cleanliness
Service
Value
Honeymoon at Royalton Hideaway
We had a wonderful stay at Royalton Hideaway for our honeymoon! Upgrading to Diamond Club was definitely worth it, especially thanks to our amazing butlers, Travis and Sylvanie. They were friendly, attentive, and always there when we needed anything. Their service made our stay extra special and truly memorable. Thank you both for taking such great care of us!
Wedding trip
Honest, fair and non sugar coated review - We spent 2 weeks here in the hideaway section as part of our wedding trip. Upon checking in, one staff member in the lobby noticed my Wife's bride box and subsequently disappeared. She reappeared with our upgraded diamond club tags and assigned butlers - Darnell introduced himself and was so so welcoming and friendly. We met Garvin the day after. Both were amazing throughout our stay, attentive and helpful. If you are lucky enough to meet them. You are in excellent hands. We were unaware that there would be 2 buildings closed for renovations and due to the lower footfall, a few bars were either closed entirely or closed earlier than normal. Restaurants were also subject to availability and closed on multiple nights throughout. This was slightly disappointing as we paid full price for a lesser experience. The main Martini bar closed fully during our stay and they began ripping it apart. Even during night time entertainment. We found the food of good standard. Grazie restaurant was bi polar, either rushing us out the door and another night, taking for ever. The main buffet restaurant was ok. Plenty of selection of different meats, salads and sauces. We didn't have any cause for complaint. Others may say different. We found majority of staff across the resort as friendly and always said hello. The poor reviews we read beforehand made us wary however no need. You get back what you put out. These people are just trying to do their job and they do it well. Leave the entitlement and demands at home. Our wedding was a lovely day, despite some hitches. Nothing to take away from the main objective. Darnell and Garvin assisted and decorated our room, lovely touch. There were a few over sights on our big day but we got over them. Be wary of the guys on the beach and don't accept their first price. What ever deposit they ask, is what they keep. You pay the balance out on your excursion. Be wary of the deposit and maybe shop around. Shout out to Darnell, Garvin, Kurdisha in the hideaway bar and Miguel in Zen... so funny and entertaining. We feel bad we couldn't tip him as we had no cash but just know, you made our night and we left with great memories. Finally, as part of our wedding package, it states, late check out for wedding couple. No mention of availability dependant. We enquired to our coordinator who informed us nothing was available. So we spoke to the hideaway manager (Merv) on advice from other guests. Who was so helpful and friendly and sourced us a room for our remaining few hours. Nothing available eh? 🙂 In conclusion- overall we had a great time and in one hand we enjoyed how quiet the resort was but on the other, the closed bars, restaurants (certain days) and part of the Dips pool was closed took a little shine off. The noise from the 2 closed blocks we could deal with but the noise from Martini Mix Bar during entertainment not so much. Don't fear the negative reviews. In general, the resort is great. Yes it's tired in places but they are working to fix that. Be nice and kind to the staff and you will get it back! Enjoy.
Review by keza221119 Gourock, United Kingdom
Don’t waste your money
Worse hotel, horrible food, nasty staff
Review by Asher M New York City, New York
Beautiful grounds, but major maintenance and management issues
We’ve taken almost 10 girls’ trips to the Caribbean, so we have stayed at quite a few resorts. Unfortunately, Royalton Hideaway St. Lucia was our most disappointing resort experience to date. Our concerns weren't about one isolated incident—they were consistent issues with check-in, room condition, maintenance, the Adults-Only experience, and overall management.
We booked Diamond Club on the Adults-Only Hideaway side with Butler Service. We booked double-occupancy rooms and specifically requested two beds when we made the reservation in February.
When we arrived, we were assigned rooms with one king bed. The alternative was a rollaway bed, which was short and uncomfortable. We were told our request for two beds would be placed on a list, but there was no guarantee we would receive another room during our six-night stay. The fact that the “list” appeared to be a sticky note did not give us much confidence that our request was actually being managed.
The check-in process was also hectic and disorganized. There didn't seem to be a clear system for who was next or what was needed, and we found ourselves having to fight for attention just to get checked in. After traveling all day, this was not the welcome we expected.
The room condition was the biggest disappointment.
There was a noticeable musty/moldy smell when we entered the room. The bathtub would not drain properly, and there were scratches and discoloration on the tables and mirrors. There were also signs that basic maintenance was being deferred.
The resort simply did not feel like it was being maintained to the standard we expected from a property associated with Royalton and Marriott. It needs significant updating and renovations.
Adults-Only experience
We also expected the Adults-Only Hideaway to feel more separate from the family areas. Unfortunately, children were around our rooms despite being on the Adults-Only side.
There was only one primary Adults-Only pool. The other pools were family-oriented. The infinity pool was beautiful, but it wasn't operating during our stay due to what we were told was a water shortage. It also did not have a bartender despite being a swim-up pool.
The Diamond Club pool was located on the opposite side of the resort, nowhere near the Adults-Only area. It was a nice place to get food and drinks, including menu items brought directly to you, but there were ants everywhere.
What we DID enjoy
The resort grounds are beautiful. The landscaping was consistently maintained, and we saw staff regularly cutting the grass and taking care of the property.
The food was also decent for an all-inclusive resort and was one of the positives of our stay.
But the absolute highlight was our butlers, Esther and Kayson.
They were phenomenal. They were attentive, responsive, and genuinely went above and beyond to make our stay better. Their service was one of the biggest reasons we were able to enjoy parts of the trip despite the issues with the property. Shoutout to Esther and Kayson—they were truly the best!
There were also areas of the resort that needed better lighting at night. Some stairs and walkways were very dark, and additional lighting would make the property feel safer and easier to navigate after dark.
Overall
This resort has beautiful grounds, good food, and some outstanding employees, but management needs to address the fundamentals: organization at check-in, room assignments, basic maintenance, room conditions, lighting, and the overall Adults-Only experience.
We booked this trip months in advance and paid for Diamond Club and Butler Service expecting a premium experience. Unfortunately, the property itself did not live up to the expectations we had for the Royalton/Marriott brand.
Esther and Kayson deserve recognition for their exceptional service. The resort, however, needs significant attention, updating, and renovation.
Review by Comica S Kansas City, Missouri
Arnold Schwarzenegger said best" I'll be back
10/10 will be back me and my three girlfriends had a fabulous time here from arrival to zidi (a staff member ) the food was fabulous the service-chefs kiss 😘 place, pools atmosphere beach was all kept clean. Staff always walking around and friendly the butler service is %100 way to go I can't wait to go back I'm not gonna stay anywhere else I'm am bringing my family
