Sandals Regency La Toc Golf Resort and Spa

We just returned from a week at Sandals Regency La Toc. It could not have been a better week. It was our first time staying at a Sandals, we feel in love with Sandals. The resort sells it self. I had read so many reviews and was so worried as some said the rooms are run down this couldn’t be further from the truth. We had an oceanfront room in the main building. Our room was beautiful. It was modern, updated and very clean. The bathroom is smaller than normal but is more NYC style. Sleek and has everything you need. The room was updated, our view was amazing. The staff was FANTASTIC! All the time ,every time.

The food was good. Our favorite was Soy. We ate there 3 times. The chef, Peter is simply phenomenal. We went one night and they weren’t too busy and he made us something special. Shout out to the best bartender ever, Bedeana, wait staff Kaylor, Renete and June. I apologize if I put anyone in the wrong work category but the staff at Soy was phenomenal. We didn’t care for the Kimonos, it’s a typical Japanese steakhouse. Smokey and food was just okay. We loved Armando’s its delicious for lunch, dinner and breakfast. Beautiful views, wonderful food and service. A special thank you to Stacy, hostess. She always had a smile and went above and beyond to take care of you. La Toc was good the service was nice. We had our fist night meal at Neptune’s , it was okay. The Pavilion was nice for a quick breakfast. Bella Napoli Pizzeria was a great way to get pizza for lunch. They are so accommodating. They let you take it to the pool. We didn’t try Buccan, because the menu didn’t appeal to us.

We didn’t have butler service but we noticed all the butler’s by the pool bringing coolers to their guests. It looks like a fun benefit that we will probably try next time.

We did a very quick visit to the Sandals Grand. The beach area was amazing and their restaurant on the water looked inviting. If you like the beach and beach activities definitely select this hotel. We were completely satisfied with the beach at Regency La Toc. Yes it was typical a yellow flag day and the water activities were not permitted but I was able to paddle board one afternoon.

The daytime pool activities are laid back but fun. Night time entertainment was nice.

We found all the bars to be superb! Friendly, efficient, timely and super helpful.

We didn’t have trouble getting dining reservations and we found the shuttle service to be very timely. One night we were waiting and a staff member at the hotel thought it was too long and summoned a driver for us.

We booked a few of our excursions before we arrived and the remaining ones at the desk at the resort. So easy to book and everything picks you up right at the hotel. We went on a scooter excursion and were the only couple. It was so nice they didn’t cancel it due to us being the only one. I would highly recommend doing a few excursions. It’s a nice way to see the island.

Another much deserved shout out to Geovane, he drives one of the shuttle vans he was the best. Knew our names, offered suggestions, so kind and helpful.

Sandals sells itself, we will definitely try Sandals again and we will definitely be back to Sandals Regency La Toc. Thank you for a week of a lifetime!

The best serve/cook ever 10/10 recommend would def come back

The food was good; however, the service was extremely poor throughout our stay. St Lucia is a very special destination for my wife and me, and, as we have stayed at Sandals resorts on several occasions, we chose Sandals Regency La Toc to celebrate our wedding anniversary. Unfortunately, it was a major disappointment. Despite booking butler service, we were made to feel like second-class guests. On several occasions, we waited hours for a butler to respond—if anyone responded at all. Although we completed online check-in and submitted our requests a month in advance, we waited 45 minutes to access our room. When we were eventually taken there, we were simply dropped off with no introduction to the resort, no explanation of the facilities, and no welcome or orientation. Our stated preferences for the in-room cooler were not accommodated, and it took three days of repeated chasing before anything was done. More seriously, belongings left on our chair were stolen while we were away from the room, and the resort took no meaningful action in response. I escalated the matter to the Director of Guest Relations and Butlers, but the response was equally disappointing. She initially came to our room unannounced, introducing herself by saying, “You wanted to speak to a manager.” When I met her the following day in a more appropriate setting, she committed to providing either a refund or loyalty points. As we will not be returning to a Sandals resort, I requested a refund. However, no action was taken, and I was instead told to send an email. On our final day, I developed an ear infection and attended the resort doctor, for which I paid. I was told I would receive my medical report within three days. Three weeks later, despite repeated follow-ups, I have still not received it. I contacted Sandals La Toc again, but once again received no assistance. This was the worst holiday experience we have ever had. As a result, I have escalated the matter to ABTA, as Sandals has failed to resolve multiple serious issues. I would strongly recommend visiting St Lucia, which is beautiful, but I would advise against staying at this particular Sandals resort.