Royalton Negril An Autograph Collection

I had a wonderful stay at the resort and truly enjoyed every moment of my experience! From the beautiful atmosphere to the excellent customer service, everything made my visit memorable.

A special thank you to Sandriene and Shakera from Guest Services for going above and beyond to make my stay so enjoyable. Their warm smiles, kindness, professionalism, and outstanding hospitality made me feel welcomed and appreciated. They are truly an asset to the resort and represent the very best of Jamaican hospitality!

I absolutely loved the resort and would happily recommend it to anyone looking for a relaxing and memorable vacation. Thank you for making my stay so special. I look forward to visiting again!

Excellent service, beautiful memories, and a resort worth returning to!

The property itself is beautiful, peaceful, and relaxing. We stayed on the Diamond Club side to celebrate our anniversary, and our two butlers were absolutely fantastic! They even decorated our room for our anniversary, which was such a thoughtful touch. We have no complaints about their service and truly appreciated the extra effort they made to make our stay special.

Food: I would rate the food a 3 out of 5. Several times, items I was looking for were unavailable. On our last night, I ordered the fresh catch of the day, and it was not cooked properly. I had to send it back and ended up sharing my husband’s steak instead. For a resort of this caliber, I expected a more consistent dining experience.

Service & Amenities: We were told our in-room refrigerator would be restocked automatically each day, but we had to request it daily. The elevator was also not working throughout our entire stay, even though the resort had been made aware of the issue. On top of that, we experienced cold showers the night before departure and again the following morning. These issues were disappointing and detracted from the overall experience.

Royalton Membership Presentation: Be prepared for the membership presentation. We were told it would take 90 minutes, but it lasted two hours. We felt pressured throughout the process and left feeling frustrated. When you’re on vacation, you want to relax and enjoy your time, not feel pressured into a membership.

Excursions: Our first excursion was advertised as a cultural experience that included the Blue Hole. Unfortunately, it did not meet our expectations. We drove through town and were shown houses (which we saw as we came into the resort) before visiting the spring-style Blue Hole, rather than the waterfall experience we had anticipated. We paid $200 in cash for the excursion and another $40 to jump into the hole. For the price, we expected a much more worthwhile cultural experience.

Thankfully, our other two excursions, Dolphin Cove and Jamwest, were awesome! Both were highlights of our trip and experiences we would recommend.

Overall: Royalton Negril has a beautiful property, and our Diamond Club butlers helped make our anniversary special. However, the inconsistent food, refrigerator restocking issues, elevator problems, cold showers, disappointing first excursion, and high-pressure membership presentation took away from the experience. We enjoyed parts of our vacation, but there is room for improvement, especially considering the price point and expectations that come with staying at this resort.

Hands down the best getaway before the holidays!! The resort had so many things to offer between excursions, activities, and food!! Dorado hands down was my favorite restaurant on site!! The staff were truly friendly and amazing! I have to spotlight Gregory and Chantae our butlers they truly made the trip even more memorable, I will def request them again!! Another spotlight was Ms. Patricia (the security guard that watched over the beach and pool that our building was by, she was the sweetest and kindest person and made us feel so safe and cared for while on vacation! If you are looking for a real paradise look no further!!