Azul Beach Resort Negril by Karisma

We stayed at the Azul Beach Resort in Negril, Jamaica. It was truly a great vacation. The best part of our vacation is the beach - it is so clean and like a sheet of glass on some days. It is so safe even for little babies to go in. Plus if you're an early riser and like to walk on the beach - you see things like Amazing Star Fish in the beach and Sting Rays gliding across the water not to forget the little fish that swim along the beach. This is our third visit to the same resort - we love it!!!!!

The food is very good - be it the buffet restaurant - Mohogany or the Ala Cartes. You can feed the most pickiest eater. The rooms are good. And service is exceptional.

A special SHOUT OUT to the following Staff: Sergio - the Head Chef - who overseas the food preparation and does an amazing job. Erving - the Asst Chef - thank you for preparing our food on the last day - it was truly Memorable. Our two Butlers - Marklan and Roxy - who made our vacation truly memorable. Hisbiscus Pool Bartender - Sharnella - whoh makes the best Long Island Ice Tea. Mahogany Resturant - Shantelle The Entertainment Team - Anton - Flamez and TT. And Last but not least - the Asstt General Manager - Mr. Manuel - who made us feel so welcome.

Thank you all for your hospitality. Our vacation was truly AMAZING!!!!

Sadly, this was our first and last stay at Azul.

We travelled with my elderly grandparents who both have health and mobility issues. We were allocated a second-floor room and immediately explained their circumstances to reception, requesting a ground-floor room. We were initially told nothing could be done.

My grandparents were therefore unable to safely leave the room. The hotel eventually agreed to move them, but we were told to wait until Wednesday. When Wednesday arrived, we were then told it would be Saturday. This meant my grandparents were effectively confined to their room for four days, despite the hotel knowing their mobility requirements from the beginning.

The condition of the resort was also extremely disappointing:

Mould and dirt throughout areas of the property and a damp smell in the rooms. Wardrobe leaks The shower flooded the entire bathroom floor every time it was used. We had to put towels down to absorb the water, creating an obvious slip/trip hazard. The drainage and floor gradient clearly need attention. Uneven and unstable walkways throughout the resort, which were particularly concerning for elderly or guests using walking sticks. Some walkways were extremely dark at night, making the trip hazards even more concerning. Broken, dirty and mouldy seating areas. Swimming pools that appeared dirty, with missing tiles. Stray cats throughout the resort and, on one occasion, faeces inside the lobby, which raised concerns about hygiene. The food was also well below what I would expect from a 5-star resort. The buffet was very disappointing.

We also tried the Italian restaurant and, after waiting approximately 30 minutes after being seated, were told that many of the main dishes were unavailable. We ended up leaving without eating.

I booked this resort based on its 5-star rating, description and photographs. Had I known the actual condition of the property and the issues we would encounter, I would not have booked it. I appreciate that people can have very different experiences, and I'm genuinely pleased for those who had an enjoyable stay. However, our experience was simply not consistent with what I would expect from a 5-star resort.

I will however give shout-outs to Kaydene, Novlette, Gavin and the customer service rep at the desk in reception area (so sorry cant recall your name) who were all lovely and helpful.