- Jamaica Holidays
- Ocho Rios
- Moon Palace Jamaica
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Moon Palace Jamaica
Jamaica, Caribbean
Ocho Rios
Beautiful beaches border this resort, which enables it to offer guests spectacular unobstructed views of the crystal clear Caribbean waters. The spring is located just 5 minutes from the center of Ocho Rios, so guests can have the option to relax in the hotel or go on adventure to the city. Exceptional service and exclusive amenities are only part of what those customers who choose to stay at the hotel will experience. All this added to the long list of fun-filled activities and adventure in the city making guests embark on the vacation of their life .Suites luxury, world class dining, delicious snacks, drinks, high-end, and the best service provided by staff for a memorable experience for the customers.
SMOKE FREE PROPERTY
Hotel Information
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub and a water slide. Additional features at this property include complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Billiards
- Spa treatments*
- Massage*
- Steam bath*
- Sauna*
- Beauty salon*
- TV lounge
- Entertainment programme for adults
- Children playground
- Sun loungers
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent7,913 reviews
Excellent
69%
Very Good
15%
Average
6%
Poor
4%
Terrible
6%
Location
Cleanliness
Service
Value
Best vacation ever
It was very kid friendly and the staff was amazing would 100% come again
Amazing Food, Fantastic Cocktails, but Disappointing Sales Pressure
We had a wonderful stay at Moon Palace Jamaica. The resort is beautiful, with excellent food, a great choice of restaurants, and plenty of drink options. The cocktails were amazing and definitely came with a kick! The resort can be busy due to its size, but there are also plenty of quieter areas where you can relax and enjoy the surroundings.
The staff throughout the resort were friendly, helpful, and worked incredibly hard to ensure guests had a great experience. Their service was a real highlight of our stay.
Unfortunately, our experience with the welcome presentation was disappointing. We attended on a morning and felt under considerable pressure to sign up for a membership programme, including being asked for a deposit of around $10,000. When we explained that we were not in a position to commit to such a significant financial decision, the attitude changed noticeably. We were even questioned about whether we intended to return to the resort in the future, which felt unnecessary and uncomfortable.
Despite this experience, we thoroughly enjoyed our holiday. The excellent food, fantastic drinks, beautiful facilities, and hardworking staff made it a memorable stay. We would happily return, but we would politely decline the sales presentation next time.
Review by Richard W Beckenham, United Kingdom
25th Anniversary Celebration
An Amazing Stay at Moon Palace Jamaica – Our 25th Wedding Anniversary ❤️🇯🇲
We have just returned from a wonderful stay at Moon Palace Jamaica, where we celebrated our 25th wedding anniversary. We actually got married here 25 years ago, so returning to celebrate such a special milestone was incredibly meaningful. It was the perfect place to celebrate our special day!
First of all, a massive thank you to Alwain and Kelejha for their outstanding service and attentiveness. Alwain went above and beyond to arrange our anniversary room and a beautiful area on the beach for us. Both Alwain and Kelejha also helped resolve an issue we encountered, and it was handled so beautifully and professionally. Nothing was too much trouble, and we are so grateful for the care and attention they showed us. You both helped make our anniversary extra special!
A big thank you also goes to Shantall, our room attendant, and all the lovely ladies who looked after our room. Our room was always spotless, fresh and welcoming, with lovely fresh blankets. Your hard work and attention to detail did not go unnoticed, and we truly appreciated everything you did.
We would also like to thank Trevell from the entertainment team for singing such a beautiful song for us on our anniversary. You have an amazing voice, and it was such a thoughtful and special touch that we will remember for a long time.
The entertainment throughout the resort was absolutely fantastic! A special mention must go to Akeen Fennel — WHAT A SHOW! This man sang his socks off and completely blew us away! His voice was incredible, and when he came off the stage to involve the audience, he had us laughing so much. It was such a brilliant night, full of laughter, energy and fun. Well done! 👏🏽 This is exactly what entertainment should be like at every resort. Akeen, you were truly unforgettable!
The food was amazing, and the room service was just as good. Let’s just say I came home a stone and a half heavier! 😂 There was so much delicious food to enjoy, and the service throughout the hotel was excellent.
The hotel itself is beautiful, the staff are amazing, and the beach is gorgeous, with lovely, clear, crystal-clear water. Everything came together to make our stay so memorable.
If I had one small negative, it would be the two-hour journey from the airport. After a nine-hour flight, that journey felt a little too much, and I don’t think I’d want to do it again! ✈️ However, everything else made it worthwhile.
Moon Palace Jamaica, thank you for helping us celebrate 25 years of marriage in such a special place. Returning to the resort where we got married 25 years ago brought back so many wonderful memories, and we couldn’t have asked for a more beautiful place to celebrate our anniversary.
Thank you to every member of staff who made our stay so enjoyable. Your kindness, professionalism, attentiveness and amazing entertainment made all the difference.
We leave with beautiful memories, lots of laughter and full hearts. ❤️
Moon Palace Jamaica, you will always hold a special place in our hearts. We loved it! 🇯🇲❤️
Review by EnglandA United Kingdom
Work retreat for 3 days
The place was very clean, beautiful property. Staff are awesome. They will walk you to where you can't find and say " my pleasure". Great food especially the Italian restaurant. The buffet could be better. Great pastries at the coffee shop! Room service was perfect. Can't wait to reveist.
Review by summerdreamtrave2026 Montego Bay, Jamaica
Best Beach server
Alecia at the beach near the jerk shak was the absolute 💯 best ! Very kind and very professional even when other patrons were rude and demanding...give this girl a raise! We loved her!
Review by Madame T Charlottesville, Virginia
