Princess Senses the Mangrove

Our vacation at Princess Senses The Mangrove was absolutely amazing! The resort, atmosphere, entertainment, and service made our trip so special. A huge shoutout to Kade, Craig, Jayson, Andre, Lamar, Star Fire, Tiffany, and Dalia for making our stay even more memorable!

And we have to give a special shoutout to the shows at the Piano Bar—they were absolutely incredible! We had such an amazing time and can’t wait to come back!

As a travel advisor, I travel frequently and visit near a hundred properties a year to ensure that I am meet each of my client's needs. It is very challenging to get on my list of favorites; however, Princess Senses The Mangrove is one of my favorite all-inclusive properties.

The property is absolutely stunning and nearly every detail of the decor was carefully thought out and very esthetically pleasing to the eye. I did not notice any storm damage while visiting the property and I had a length site inspection of Senses and the Grand (family) side.

In addition to that what made my stay absolutely special was the level of service that I received from all the resort staff. From the front desk to the landscaping staff, everyone that I encountered were so pleasant and kind during my staff. A few people that I thought provided exceptional service are the following employee:

• Brian (Butler) - I do not have enough great things to say about Brian. He was our butler for the majority of my stay on property due to scheduling. He was absolutely fantastic, and provided great service with a smile on his face. I've had a lot of butlers in my years of traveling and never had a one quite like him before. Brian was very kind and attending to my every need, no matter how often I reached out.

• Michael-Lee (Butler) - Michael-Lee provided exceptional service from the time I met him on my first day. His warmness made me feel welcome to the property, ready for a wonderful adventure. If I could choose my butlers in the future, he will always be one that I name along with Brian.

• Jason (Platinum Front Desk) - Jason really pulled all stops when I really wanted a Platinum Swimout Room. I absolutely had to have it and he made it happen for me. I appreciated his willingness to go above and beyond for me. I loved his pleasant attitude every time I encountered him in the Platinum Lobby. He is very sweet.

• Sasha (Bartender, Euphoria Bar) - Excellent bar service while at the pool and she is a fabulous dancer. She would be a great addition to the entertainment team!

• Tevin (Bellman) - Mr. Tevin (No Campbell) was one of the funniest bellman while I was there. He kept me informed of the knowings of the property and was always willing to give me a ride wherever I wanted.

• Entertainment Team - All members were great. Princess has wonderful, entertaining staff from the dancers, DJs, and many in between. One of the main reasons that I will be returning back to the property.

Everyone provided excellent service, I did not reveal that I was a travel agent to anyone because I wanted to be treated like everyone else. Your staff did a great job providing excellent service. Kudos.