Royalton Grenada Resort and Spa

We stayed at the Royalton Grenada from 16th to 28th June in a third-floor seafront room 15302

This hotel is definitely not for the typical British holidaymaker, especially if you’re over 40 and looking for a peaceful, tropical Caribbean getaway. It seems to cater primarily to the American market, with a lively party atmosphere. During our stay there were loud groups, hen parties, heavy drinking, shouting and swearing. .. and the Friday White party is certainly worth a wide berth.. If you’re looking for relaxation, this isn’t the hotel for you.

Our room was adequate, although I felt sorry for the housekeeping staff, as the cleaning equipment they were expected to use looked very poor. The air con was very good ..

The food was the biggest disappointment. Apart from the wonderful egg ladies at breakfast, there was very little that we genuinely enjoyed eating. The buffet regularly ran out of food, and replenishment was slow. Instead, we frequently walked along the beach to The Aquarium restaurant, which was absolutely fabulous. The food, service and atmosphere there were excellent, and it became the highlight of our holiday.

This was our third visit to Grenada and, sadly, I think it will be our last. We’ve previously had wonderful holidays staying on Grand Anse Beach, but the beach at this hotel was well below the standard we expected. The sunbeds had no cushions, making them extremely uncomfortable, and they were so low to the ground that anyone with knee or hip problems would struggle to get up. The beach itself was often littered with cigarette butts, wooden spoons and discarded coffee cups.

I also found the hotel to be seriously understaffed. Every day they seemed to run out of food, and it was hit and miss whether towels, tea or coffee would be replenished after the room had been cleaned.

Perhaps most disappointing was the complete lack of visible management. At no point during our stay did we see anyone from management walking around asking guests how things were. We also never saw a Food & Beverage Manager or a Housekeeping Manager, which perhaps explains why so many of the issues went unresolved. One particularly worrying incident involved a kettle we requested. It was delivered with the spout visibly held together with silicone. When my husband poured boiling water, the spout detached completely. I reported it immediately to housekeeping, but there seemed to be little concern. I considered this to be a serious safety hazard. Overall, we left feeling that this is very much an American-themed resort designed for guests looking for a lively, party-style holiday rather than a relaxing Caribbean escape. If that’s what you’re after, you’ll probably enjoy it. If, like us, you’re looking for peace, good food and a tropical atmosphere, I’d suggest looking elsewhere. A few really hard working wonderful staff who deserve a mention are Kenisha and Deleon from buffet and lunch .. and Nigel the barman at the pool .. I would also like Christian Butler the manager not to advise in his reply to this that you will be sharing this feedback to the relevant management because you clearly do not.. I was also told 4 managers at this hotel in 12 months .. You have been warned.

Pathetic service, horrible rooms and we don't even our rooms even after 5 hours post check in time. Do not come to this property . It's a all inclusive scam.

We stayed at Royalton Grenada for 5 nights and did Diamond Club. Best vacation and experience, especially with 2 toddlers with us. Our check in, experience, and rooms were amazing. The rooms were spacious and clean! Our room was right on the beach and near the pool, making our kids very happy! Our butlers, Quaver and Brad, were exceptional! They anticipated our every need and made our two children feel welcome and comfortable! Everyone we came in contact with were wonderful and welcoming! We highly recommend this resort!