Blue Waters Resort and Spa

We stayed at this mid range resort for 9 nights all inclusive at a price tag of over £9k expecting a seamless and relaxing stay and although the hotel is wonderful in some respects, they fail to hit the basics which create a lasting impression. Food is above average, the staff are friendly but for over 1/2 of our stay we had no hot water in either of our rooms in the 100 block with very little interest in resolving the problem requiring daily calls to the front desk and emails to the manager. I would have expected that after the first report, something would have been done to ensure that the problem was resolved and at the end of the day and when getting ready for dinner, we could simply step into a hot shower. I don't often take the time to write a review, but calling repeatedly for something so basic is ridiculous and not what you'd expect at this price range.

Blue Waters Resort and Spa is a beautiful resort with a lovely location. This was our second stay here. We previously stayed 8 years ago.

The resort has become tired and a little Grubby with renovations needed in many areas. The standards of service and food have dropped significantly since our first stay and I believe the resort is somewhat surviving on its past reputation. The strength of the resort is its staff who are always helpful and friendly. I believe they give their very best with limited resources and investment in the resort.

Our room was tired and had a few issues with plumbing. The turndown service was a little hit and miss , although this improved as the resort guests numbers were reduced.

The service in the restaurants is a little hit and miss but always friendly. I found the food at breakfast very limited and the hygiene very questionable!! On many occasions I found birds eating at the buffet and flies on the food. The individual butter packs had holes in them where the birds had been pecking. Fresh orange juice and white bread were not always available, I consider these items basic. The food in the main restaurant in general was below what I would expect in a 5 star resort. We ate dinner mainly at the Cove restaurant where we found the food to be fairly good. The service was again hit and miss and sometimes dam right comical, for what should be a top restaurant. . The staff here did their best and I highlight "Javier" for his efforts. I feel that again they are working with limited resources. This restaurant could be so much more. In the various bars, drinks served were always of a good quality but limited choice. A number of guests including myself experienced tummy problems, this was reported to management who were investigation the matter. Up until the time we departed the cause had not been identified. I experienced the problem for almost the duration of our vacation.

We were very disappointed with the cleanliness of the beach and pool areas. The two pool areas were tired and grubby. The beach had orange seaweed washing up every day. Although the resort staff did remove some, I feel they are fighting a losing battle. The sea itself was very cloudy and contaminated with seaweed and other various suspensions. It was impossible to snorkel and I found swimming unpleasant.

The resort needs investment otherwise the decline will continue, I urge the owners to take note of my comments.

It saddens me to say that we would not return to this resort as we feel that for the money we paid there are a number of other resorts offering far better standards of quality and service for your money.

Michael

We visited Blue Waters as a family in July 2026. The hotel really is lovely in lots of ways and there are some wonderful members of staff. The location is fabulous, on a gorgeous beach with very well kept grounds. The water sports available are varied and the people who work in the water sports centre are great, very knowledgable and fun. The service across the rest of the hotel is a bit hit and miss. The staff in the Palm restaurant were wonderful, so warm and friendly. However, we had a very below average meal one night at the Cove with forgotten drinks, overcooked steak and inattentive service. When we mentioned that the steak was overcooked the server rolled her eyes. After that the staff stood around chatting and ignored us, rather than take our dessert order. On the end we just left. The reception staff were generally friendly and helpful although one member of staff was fairly stand-offish and seemed quite disinterested. We stayed in one of the Cove suites and the room was lovely. However, the entranceway and communal hall was quite tired looking, often with empty glasses and plates adorning the surfaces.
One of our party became unwell with diarrhoea and sickness and was completely out of action, bedridden for 2 days. We are not sure of the cause of this. There was generally a lovely atmosphere around the resort with the other guests however some unfortunately lowered the tone considerably, loudly belching and vaping around the pool. Overall we had a good time but with a number of improvements we could have had a great time.