Sofitel Agadir Royal Bay Resort

We have never been to Agadir and we were looking forward for our family break. Check in - we’ve arrived early and was not checked in early. I wasn’t expecting to have this done but some hotels are ready for you earlier. The grounds are nicely groomed, but small space compared to other hotels. At the end of the hotel there is a public beach that’s heavily populated until late at night. Entertainment- every evening it was same show with belly dancers but different singers/bands. Food - absolutely awful. I was very concerned about the food hygiene. Not everything was labelled. They rely a lot on meats, limited salad/veg options (for my taste). Very concerning that cheeses were left out just like some products that were supposed to be refrigerated. As a result of that my kid developed a stomach bug - thank you for the cleaning lady that helped cleaning after my kid. Cocktails in the lobby were great not at the Soul restaurant- same cocktail ordered every evening but at Soul it was a disaster. Different taste! The room - on our second evening I woke up during the night due to smoke inhalation. This was at 3am! No alarm smoke activated, however the night manager brought us a fan and asked to open the window. None from the management team came to check on us after this incident to see how is our holiday. Decided to enjoy while we are here. Pool - decent size. They don’t have much entertainment. The waiter - Mohammed was great addition for our dinner. Greeted us with a smile most evenings and was interested in getting to know us a little bit, so thank you for that. Water - you are given a bottle of 1.5L a day but have to pay for what you’re using despite it’s a half board. Customer service at lunch time- inconsistent and very very slow. Some days you are given bread and olives which are always a nice gesture, some days we didn’t get any! So varies … Overall I would not run anytime soon to book this hotel. Lack of attention to details especially after the smoke incident gave us an idea that you’re not looked after. That’s our experience.

This trip was extremely important for me as i took my elderly mum to Agadir with mobility issues ,The concierge came running with wheelchair just at the site of my mum coming out of our coach transfer. Such hospitality is seldom seen in the UK . Receptionist Omar & Yassine always wore a big smile and very helpful. We are vegetarians, Chef Fatima,Khalid,restaurant staff Ridwan ( 2 of them, one in breakfast time & 1 dinner time),Yassine, Mounir made extra efforts with big smiles to accommodate our dietary requirements. The room cleaning staff is impeccable as well,special mention of Nadia who was very kind to my mum. Overall Fantastic staff and epic hospitality. Its indeed the Kingdom of light with people wearing big smiles and bigger hearts.