Riu Palace Tikida Agadir

The hotel itself is attractive and the gardens are beautifully maintained, but unfortunately our overall experience was disappointing and far below what we expected from a RIU Palace property.

During our stay we had repeated issues with cockroaches in our first room and eventually had to change rooms. In the replacement room, we experienced a very strong unpleasant smell every morning, resembling decomposing organic matter and fish.

We also had concerns about restaurant hygiene and cleanliness. Coffee pots were heavily stained, some crockery was not properly cleaned, and the overall service was inconsistent. Breakfast was quite basic and repetitive for this category of hotel, although lunch was generally very good and the Crystal restaurant was a positive exception with good food and service.

My husband also developed significant gastrointestinal problems during the first days of the stay, which continued for more than a week. We cannot identify the exact cause, but given the hygiene concerns we observed, this naturally added to our discomfort.

Many staff members were friendly, but service standards were inconsistent and sometimes staff conversations appeared to take priority over guests.

The hotel has real potential, but in our opinion the problems with hygiene, organisation and service management significantly affected the quality of the stay.

We travel frequently and this is the first time I have felt strongly enough about a hotel stay to leave such a negative review. I usually prefer to give hotels the opportunity to improve rather than immediately post criticism online.

At the moment, however, I would not recommend this hotel to friends or family.

From the moment we stepped into the vast reception area, I was in love with this hotel. The reception staff were very welcoming and had us checked in very quickly. We were allocated a very spacious room on the 4th floor (top floor) with balcony and side sea view. The view over the gardens and pools was very lovely. The bed was very big and the bathroom had a large shower enclosure and jack and Jill wash basins. There was plenty of hanging space for all of our clothes. An iron and ironing board were also provided.
The food in the restaurant was very good and varied from Tagines to pizza and chips. So much choice on offer. The furnishings in the hotel were beautiful. The textures and fabrics are all african inspired with wood sculptures of tribes, turtles, zebras and many more. We had a really great time and would definitely return.