Omega Hotel

friendly staff but hotel is max worth 2 stars. room décor needs improvement it's quite old. average breakfast. no fridge in the room and no alcohol at the bar

If you are English avoid this hotel. Positives: Good prompt and professional service at check in and being shown to my room. Public areas really clean and well maintained. Room cleaned and fresh towels everyday. The cleaner was worth every tip I gave her. Really good location, close to beach and shops. Negatives: I booked half board. On my first night I went to get food to be told come back at 8pm as no food now. On my return I was not given a choice of food but was given a basket of bread and a plate of pasta, rice, beetroot, tomato and cucumber as my starter. Then I was given a breakfast bowl of beef and pineapple topped with seasame seeds for my main course. I will share photos of this. No asking of that was what I wanted, if I had dietary needs, food allergies or intolerance or if I was vegetarian or vegan. As it was my first night and after travelling I just accepted it. The following night I was told vegetable soup and chicken dinner. I refused, I have paid half board and I should have a choice of what I want to eat. After a few heated discussions I was given a menu to order from. The following 2 nights there was a coach load of Europeans so evening meal was a lovely cooked buffet which started at 7pm. 5th night all the Europeans had left, I went for food at 7.15 to be told to wait 15 minutes after 35 minutes of waiting I asked about food to be given a bowl of bread and the left over soup from the previous night. I refused this as again I never ordered this, and I did not want this. 20 minutes later they gave me a plate with left over rice and pasta, 2 pieces of cucumber a quarter of tomato and a shrivelled up piece of what I can only think was chicken again from the night before. Again I refused this as I never ordered this and did not want it. The food they gave me was definitely the food I ate the night before and I had also not chosen to eat this I got a load of abuse and left the restaurant to go and order a food delivery so I could eat something of my choosing. The breakfast is basic but adequate. However if you are Arabic I witnessed myself as did other guests they were served different food at different times. Each night I could smell lovely aromas of food cooking including fish but this was never offered to us UK or Europeans. What is shown as an open terrace on photos of this hotel is not an open terrace it is closed and only used by the Arabic guests, the English and Europeans are not allowed to use this area where food is also served. Other issues beyond the hotels control is the waste land. It is used for dumping rubbish and fires, and locals gather until 6/7am in the morning, so if you have a room that overlooks the waste land you can not open your windows at night due to fires, and noise. I was woken most mornings at about 4am due to the noise. This is not a normal half board restaurant. If it was not for the half board situation this hotel would be perfect for a short holiday. My advice is if you come here come either bed and breakfast or self catering. If this hotel wants to expand to guests from the UK or EU they need to understand that these things are observed and that every guest should be given the same food choices. And if meal plans are offered UK and EU guests should be given a choice of food and not last nights left overs. As paying guests we should be able to choose what we eat and not be given the previous nights left overs. I know this is what they do as everything they offered me on my 5th night was what I ate the night before when they had a buffet.