Riu Tikida Garden Marrakech

Second time at the hotel this year. My favourite place. All the staff are lovely! Special mentions to Mo, animation team & Tarik, bar staff & Foudel, pool staff! These guys are always smiling and happy to talk at any time, making me feel welcomed and at home. Three amazing people who made our holiday amazing. Will definitely be back! Lovely place to be 🙏🏼🙏🏼

Hotel is in beautiful, well looked after grounds. Staff here are very friendly apart from in reception, they always appeared very grumpy and unhelpful. Pools are lovely and clean, loungers are not very comfortable, towels are small and don’t cover the whole lounger. The loungers get very hot in the sun without the protection of a towel. Never had an issue getting a lounger for the day. Shuttle bus into Marrakesh runs frequently to explore the souks. The main area of our room was ok, the bathroom was not! Mould, broken tiles, drain that didn’t fit in the shower properly, leaky shower all over the floor and very poor toiletries for an all inclusive; hand soap and combined shampoo/shower gel. No bottled drinking water in the room. You have to get this yourself from the bar. Tea and coffee in the room but no milk. Again you have to get this yourself from the bar. I tried to order milk using the app, received a message to say this had been completed but it hadn’t. This was when I was told you had to get it yourself. I’ve never experienced this in any other all inclusive. Food was a big disappointment. Whilst it tasted ok every lunch and dinner option was the exact same food. No variety. Luckily we were only there for 5 days as we were bored of the food already. There was always a shortage of spoons. We observed people putting them in bags to make sure they had one at the next meal! Entertainment was poor. Whilst sat in the inside bar one evening a rat ran under the sofa we were sat on. I spoke to the Tui rep about our concerns and he said he was aware that this hotel did not match other Tui Blue properties he had worked in and spoke about a dispute between RIU and Tui over the hotel. No courtesy room if you have a late flight. There are showers but no hair drying facilities etc. We asked for late check out and paid 680 dirhams for this.