Riad Marrakiss

BEWARE OVERBOOKING: Beware Riad Marrakiss are overbooking and sending you to Riad Eva, which they also own. I was sent there and it is not good. NO SAFETY for your valuables in the whole riad,, and rooms left open when being cleaned. No receipts given, for cash paid for room (I asked for one). Cracks to mirror, electric plug not flush with wall,, generally down at heal, cracks and chips to sink. ETC , ETC. But GOOD breakfast, nice cleaner/ breakfast person, very limited English was not a problem. I have stayed in Marrakiss lots of times and it has always been fine. NOT NOW

Spent the whole week and enjoyed the riad, small but clean. Staff arguing on a daily basis or very loud disagreements. Breakfast very samey. Staff do not speak english, owner who sleeps at riad each night a little english. The last eve and day it fell apart, spoke with owner on last evening, he advised city tax of 27€ which we had missed on our paperwork and was supposed to be collected on first day. We asked owner if we could use the room the following day before our 4pm departure, he said yes yes no problem, we thanked him. Then came the last day, spent the morning doing last bits of gift shopping, thinking the room was all ok (only 2 rooms out of 7 being used ) came back, showered and changed, ready to leave for pick up. Loud banging on our door after a lot of shouting between owner and staff outside room. Partner answered door to a shouting owner, saying you paid for 7 not 8 nights, you must leave. We then realised he had not understood what we had asked and hurriedly grabbed cases and went to leave. As going through door owner started shouting, then realised it was about city tax, we had forgotten, genuinely which somehow now had become €35. Not having enough money and everything outside the riad door, my partner left to walk for 10 mins to nearest cashpoint. I was happy to wait outside as i was a little annoyed, owner insisted i wait in riad and started putting my bags inside.....realised then this was to stop me walking away ( 1 large 2 hand and medical equipment and walking stick, not happening). Partner returned put money on counter, we then left, no thankyou, no goodbye, no hope you enjoyed your stay. Very rude and no chance to explain a communication error. Our first visit to marrakech, had actually looked at returning to riad, not now, ruined the last part of experience for us. Will return but will stay elsewhere. Bad points: 24hr reception at night owner sleeping in lounge room, during early evening can be found sitting on stool at locals riad opposite in alleyway. Staff constantly loudly disagreeing which can be heard through whole riad. On arriving no information given, about anything. Moody owner speaks when he wants too. Good points: clean and local to souks and market