- Morocco Holidays
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- Rawabi Hotel and Spa
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Rawabi Hotel and Spa
Morocco, Africa
Marrakech
The 4-star Rawabi Hotel & Spa offers comfort and convenience whether you're on business or holiday in Marrakech. The property offers a wide range of amenities and perks to ensure you have a great time. Free Wi-Fi in all rooms, 24-hour security, gift/souvenir shop, private check in/check out, taxi service are just some of the facilities on offer. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as flat screen television, mirror, closet, air conditioning, desk. The property offers various recreational opportunities. Rawabi Hotel & Spa combines warm hospitality with a lovely ambiance to make your stay in Marrakech unforgettable.
Facilities
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Children playground*
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar*
- Luggage room
- Sun terrace
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good800 reviews
Excellent
27%
Very Good
25%
Average
19%
Poor
14%
Terrible
16%
Location
Cleanliness
Service
Value
Fair
The receptionist lady was very welcoming and ready to help swap the rooms, The rooms need a lot of repair work and maintenance .. from the bathroom that is not draining to the rusted hair drier.
Review by Mary M Dublin, Ireland
Very disappointing experience – poor service and maintenance issues
I stayed for 2 nights at Rawabi Hotel Marrakech & Spa and my overall experience was very disappointing.
Before our arrival, we already faced an issue. Due to a slight delay, I tried to contact the hotel several times using the phone number provided in the reservation, but no one answered. This shows a clear lack of professionalism and customer service.
Upon arrival, we discovered a problem in the bathroom: the shower faucet was damaged, causing a continuous water leak during use, which made it uncomfortable.
Furthermore, during our entire 2-night stay, housekeeping never came to clean the room or change the towels, even though we reported this issue to the reception. No action was taken.
This lack of responsiveness and poor service does not meet the expected standards.
Overall, I am very disappointed with my stay and would not recommend this hotel in its current condition.
Very Disappointing Stay – Poor Service, Unclean Rooms & Unprofessional Staff
We stayed at Rawabi Hotel & Spa in Marrakech for 4 nights and 5 days, and unfortunately it was a very disappointing experience from start to finish.
Before arrival, we emailed the hotel regarding our booking confirmation and airport shuttle options, but never received any response. Check-in was also very unprofessional. The reception staff were busy talking among themselves, did not greet us properly, and showed very little interest in helping guests.
I have worked in the hospitality industry for over 12 years in different countries, so I understand the standards of guest service. Sadly, this hotel completely failed in that area.
The room condition was poor. The bathroom was not properly cleaned, the shower was leaking and broken, the hair dryer and towel holders were rusty, there was no shower curtain, and we experienced power outages and A/C issues during our stay. Even the housekeeping standards were below average — the staff did not even know how to properly make the bed. There was not even complimentary drinking water provided anywhere in the hotel — guests must buy water separately.
We accidentally booked a twin room thinking the beds could be joined together, but they could not. We requested a room change several times, and every time the staff agreed but completely ignored our request afterward. This became a pattern throughout our stay — promises made but never fulfilled.
Another very disappointing moment was during my cousin’s birthday celebration. I requested a birthday cake through both the front office and restaurant staff multiple times. On the actual day, a restaurant staff member named Mohammad took my number and promised to confirm with the chef while we were on a day tour. He never updated us until 12:45 AM, only to say they could not arrange the cake. By then it was too late to buy one outside, and our surprise celebration was ruined.
The breakfast and dinner buffet food was tasty, but service was poor. Food trays were often empty and not restocked on time, tables lacked spoons, and there were no labels for dishes, making it impossible to identify vegetarian/non-vegetarian food, meat types, or allergens. The chef at the live cooking counter was constantly on his phone watching videos instead of attending guests.
The restaurant hygiene was also concerning. Birds were freely entering the dining area and eating directly from guests’ tables, which felt extremely unhygienic.
This review is entirely based on our personal experience, and others may have different experiences. However, based on our stay, I would not recommend this hotel. The photos and facilities advertised online are very misleading, so please do not expect too much before booking.
Gem of a hotel. Peaceful
Amazing . Lovely staff. Clean friendly. Rooms lovely well kept. Breakfast plentiful. Pool areas always clean. Quiet. Amenities a short walk away
Value for money hotel
Staff soecially reception and breakfast dtaff very helpful.Room cleanliness is good.They try to help when we needed.
