Palais El Miria

We booked a “5* luxurious hotel and spa with outside pool” through Love Holidays. The hotel is run down and dirty and does not have any of the 5* facilities advertised. The pool was drained and the whole area a noisy building site. Our first room was damp and musty with absolutely no facilities apart from a tv. It rained during the night and I awoke to water pouring through the ceiling onto a puddle on the dresser. We were moved the next day to a larger room but it was just a slight improvement. We were unable to contact Love Holidays by phone or online chat to request to be moved (held at number 395 in a queue or waiting for over 90 minutes on the phone). The breakfast was some bread and cake with orange juice and coffee. We had to eat dinner in the restaurant on the first night as it was late and the food was tasteless and the starter inedible. There was a jacuzzi and a small fountain on the ground floor - they were drained and dirty. When we asked about this the manager informed us that the jacuzzi hadn’t been in use for 7 years. The “spa” is a dingy basement. The whole experience totally ruined what would have been a lovely break in Marrakech.

We stayed here in March 2026 and were looking forward to our “luxury 5* spa” holiday - but this hotel was a complete disappointment and ruined what would have otherwise been a great trip to Marrakech. The photos used on the hotel website and booking providers were maybe taken 10 years ago or AI enhanced. The outdoor pool area (the main selling point in the hotel’s photos) was a building site and unable to be used, the jacuzzi was empty and dirty, and the spa was a musty smelling basement. When we asked we were told that the jacuzzi had been out of use for 7 years. The rooms allocated to us were totally unacceptable - both rooms were damp and one had no hot water to shower. On the first night, both rooms had leaks from the rain and we had to insist to be moved. Although these rooms were an improvement, there were still no basic amenities - kettle, safe, mini fridge etc. Breakfast was only a few bits of bread and cake put on the table - very basic. no variety, and certainty not the buffet breakfast shown in the photos. The only dinner we had at the hotel was terrible and we refused to pay the bill. We knew the hotel was a little out of central Marrakech and thought this would be worth it for the luxury, peaceful environment. However, we ended up not being able to spend any amount of time in hotel except sleeping. The hotel was not comfortable or luxurious in any sense, and had none of the promised facilities - there was no pool, no jacuzzi or appealing spa, an awful restaurant and nowhere to even sit and socialise. We ended up spending way more than we had budgeted for on taxis and days out. Although the staff tried to be friendly and helpful, there were no other real selling points and this hotel would be 3* at a push. Don’t waste your money.