Movenpick Mansour Eddahbi

Exceptional. I have personally been assisted by Lahcen who has been amazing and has gone above and beyond for us. Kind and welcoming staff, clean and neat property. The true luxury in Marrakech. As a tour operator representative, I will definitely suggest it to our clients. It's a 5 stars + for me.

We stayed at the Movenpick for a week in July. Upon arrival the staff were very friendly and welcoming. They offered us a traditional mint tea when we checked in. They took our bags to our room and showed us around the resort on the way to our room. Upon arrival to the room, we discovered we were allocated an accessible room despite not booking this, however when we asked to switch rooms, it was acted upon swiftly. Our king room was very spacious and nicely decorated, the bathroom was solid marble and had a nice walk-in shower with a partial rainfall shower head. There was a fridge in the room and you were given complimentary bottles of water (glass not plastic for environmental purposes). The room included a safe, built-in hairdryer, iron and ironing board, tea/coffee facilities and other amenities expected at a 5 star resort such as slippers, robes, makeup remover pads and good quality shower and hand-wash products. Sadly no USB charging options were available, and only a very small collection of English speaking TV channels. Turndown service was available, when requested but wasn’t made known to us during check-in.

The grounds of the hotel are stunning, lots of lush palms and plants, however some of the fountains didn’t work which was a shame. The onsite pools are lovely, perfect temperature and large with plush beds, day beds and cabanas (all free to use) and plentiful towels and high quality umbrellas. The pool staff were very pleasant and the pool food was tasty and relatively cheap for a 5* pool bar, however the drinks were quite expensive. Luckily the pool had filtered ice cold water machines so you could stay hydrated in the intense Moroccan heat! A masseuse also offered free foot massages daily which was nice. The only negative was that the pool staff could have been more attentive, walking around more and asking if any drinks or food were wanted, as sometimes they were hard to flag down when you wanted them. There was also a few pool tiles missing/ peeling which for a 5* resort should be addressed to maintain that luxury feel.

Although the hotel offered a complimentary “indulgent chocolate hour”, we were told when visiting that guests were only allowed 2 very small pieces per day, we felt this was very misleading compared the website wording which insightful a large and generous chocolate buffet, and sadly wasn’t worth our time to leave the pool for such mediocre offering.

Whilst this is a 5* property in many ways, there are some improvements needed; fixing the pool tiles and fountains, welcome gift/treats or small treats throughout the stay which many other 5* properties would typically offer - often during turndown in the evenings, a non-built in hairdryer would also be more premium.

We had the buffet breakfast included within our stay, the offering was significantly large and included a selection of juices, water, teas and coffee. Continental and cooked options, including an omelette and pancake bar station, fresh fish/salmon, local Moroccan cuisine, fruits, cereals, breads, and pastries. The quality was all very high, and ran till 10:30 for those like us that prefer a little later start.

Although it wasn’t an issue for us, it’s worth noting that this hotel is connected to the largest conference centre in Marrakesh, so can be quite busy with business travellers and events being held in the hotel, which can make the hotel feel busy - but staff were very good at keeping the business and leisure travellers separated.

Overall, despite some improvements needed, we thoroughly enjoyed our stay, and would certainly consider this hotel or other Movenpick hotels in the future.