Longue Vie Hotel Marrakech

We stayed at Longue Vie Hotel for 4 nights, and for a hotel charging €300 per night, the experience was a massive disappointment.

A week before our arrival, I emailed both the reception and the booking department to inform them that we were celebrating our 10th anniversary. Neither email was ever opened or answered, which was the first sign that this hotel does not care about its guests.

The worst part of our stay was a serious incident by the pool. Because the pool area was full, we placed our towels on a nearby table and I hid my phone between them to protect it from the 45-degree sun. A staff member walked up, took our towels without asking, and dropped my phone so the screen shattered. He quickly showed it to my wife, claiming it was "fine" (which it absolutely wasn't), and then left the phone face down on the hot table without any protection, moving the towels to a glass wall instead.

When we confronted the staff, the only response we got was a lazy "sorry". Management did absolutely nothing to compensate us or handle the damage caused by their own employee. Utterly unprofessional.

To add to this, the service during breakfast was incredibly stressful. The staff were way too fast to clear the tables. Every single morning we had to explicitly tell them that we weren't finished eating, and we noticed several other guests having to do the same.

The only positive aspects were that the gym was okay and the breakfast food itself was good. However, when you pay premium prices, you expect premium service and accountability. The lack of communication, the lack of responsibility for property damage, and the stressful service ruined what should have been a special anniversary trip. We will not return.

My husband and I stayed at Longue Vie Hotel in Marrakech, and from the moment we arrived, we were pleasantly surprised with an upgrade to a suite.

The hotel was very clean, the food was delicious, and the bed was comfortable. I would especially like to thank the rooftop staff for their excellent service, hospitality, and care while we were relaxing by the pool.

I would also like to give special thanks to Rania and Zineb for upgrading our room and always taking the time to answer our questions. A big thank you as well to Nouredinne for his wonderful hospitality—he regularly checked in to make sure everything was perfect for us, which was incredibly kind.

Finally, I would like to express my sincere gratitude to Abdellatif. He gave us a very warm welcome and helped arrange taxis for us at fair prices. He truly went above and beyond and was an absolute star.

Insha’Allah, we hope to return next year. I have traveled extensively throughout my life, and I can honestly say that this is the best hotel I have ever stayed in.

Thank you to the entire team for making our stay so memorable! ⭐⭐⭐⭐⭐

Kind regards,

Hayat & Karim