Longue Vie Hotel Marrakech

I had the pleasure of enjoying a treatment at the Spa of Longue Vie Hôtel Marrakech with Aziza, and I would really like to congratulate her on her professionalism and the quality of her treatment. Aziza was exceptional: the protocol was perfectly executed, with great gentleness, attention to detail and a truly caring approach. Everything was done with such professionalism, while still feeling warm and personal. As a hotel professional myself, I am particularly attentive to service standards and the overall guest experience. I have to say that I was absolutely delighted. I left feeling genuinely relaxed, peaceful and completely refreshed — exactly what a spa experience should be. Thank you, Aziza, for such a wonderful moment. I truly loved the experience and will definitely come back. Nabila

he biggest disappointment for us was the pool opening time. The pool does not open until 11am, which I think is far too late for a hotel in Marrakech, particularly for guests who have booked their stay to relax, sunbathe and enjoy the pool. When you are on a sunshine holiday, you really want to be able to get by the pool from around 9am at the latest. Opening at 11am means you lose the whole morning, and by the time you get settled it is practically lunchtime. It is also not ideal because the hottest part of the day is usually around 12–2pm, which is exactly when many people would prefer not to be lying directly in the sun. An earlier opening time would allow guests to enjoy a few hours by the pool in the morning and then go out for lunch, shopping or sightseeing. For me, the pool should really open around 8:30–9am. If you are booking this hotel mainly for a relaxing pool and sunbathing holiday, the 11am opening time is definitely something to be aware of.

Our stay at the Longue Vie Hotel was made truly special by the wonderful staff. Throughout our visit, the team were incredibly welcoming, attentive, and genuinely eager to ensure we had a great experience. They are an absolute credit to the hotel and deserve full praise for their exceptional hospitality. I wish I could remember all of their names but thank you, Zack, in the bar, and Yousseff, who took so much pride and care in making sure every guest’s needs were met. Exemplary!!!

Draft beer would have been nice, but, hey, I'm being too demanding, sorry.

Inside the property, everything felt comfortable and well-run. However, to give an honest account for future guests, it is worth noting that the immediate area surrounding the hotel can look a bit untidy and rough around the edges. On a couple of occasions, when returning later in the evening, we were approached by individuals outside who made us feel a bit uncomfortable and unsafe. I do stress that it was more “perception” of danger as opposed to real harm coming to us – so, please don’t be deterred!! While this is obviously beyond the control of the hotel staff, we would advise future travellers to stay aware of their surroundings when walking back at night, or simply opt for a taxi directly from and to the front entrance. We used Ubers everywhere and they were cheap, super efficient and the drivers were wonderful. Thank goodness, because the traffic is intimidating! There are no rules or CCTV and the moped and scooter riders are as dangerous as the cars. I lost count of the times we walked across a pedestrian crossing past a car that would occasionally stop for us but then having to jump out of the way to avoid being hit by a motorcycle that didn’t stop. Scary!!!

But, we highly commend the team inside for giving us a great customer experience. Every link in the hotel chain was strong – Cleaning staff, bedrooms, Security staff, pool, food (amazing yet very reasonably priced); Reception staff, Dining staff – top drawer!!!

I do have to acknowledge that, being the age we are, our tolerance levels dropped, occasionally, re: two aspects:

1: The Music. Non-stop, soulless, deep house, techno - and often turned up for no reason. Hearing the same songs and the relentless kick drum and snare drove us crazy. But, it is an age thing and we were most definitely in the minority, age-wise.

2. Smoking. We just couldn’t understand why people could smoke in the dining area. Having second hand smoke all around us ruined our meal on several occasions. Frustratingly, guests wren’t allowed to smoke by the pool so they would make their way down to smoke amongst the diners. We didn’t quite get that. But, I have to close by saying, this hotel is absolutely gorgeous and the staff are the very best!! That will be the big memory we take away from this Marrakesh holiday.