Es Saadi Marrakech Hotel

My family and I checked out of our Riad in the Medina early one day but had an evening flight home. I checked out all the options for day passes at hotels between the Medina and the airport, and the Es Saadi was the cheapest (600 MAD for adults, 300 MAD for children under 12). It's an older hotel as the other reviews indicate, the pool is of a modest size and the hotel of an older construction style but I was very happy I chose the Es Saadi - paying substantial premiums for the newer hotels is unnecessary.

The inclusive lunch around the pool was excellent, a variety of options and the ability to pay small supplements for more premium dishes. There's a dedicated 'day pass' menu which is identical to the regular menu but instead of list price lists the inclusive items, and supplements for others; day passes are not an afterthought here, they are recgonised well and work seamlessly.

All the staff without exception were delightful, delivering excellent service chatting with us, being present but not overbearing, and all with a smile. For example, at several times during the day the staff pro-actively offered to adjust the parasol positioning to provide us shade throughout. Storing our luggage for the day was no problem, nor retrieving items throughout the day. The pool is heated and a comfortable temperature for swimming and playing.

Thanks to everyone at the Es Saadi for giving us a great chill-out day after several frantic days in the Medina!

⭐☆☆☆☆

I had a very disappointing experience at this casino in Marrakech during a poker session. I came as a guest specifically to play Texas Hold’em, and everything was fine until the dealer changed and suddenly introduced a “double draw” situation that I had personally never encountered before.

Because another player had gone all-in, I asked for a moment to understand the situation and think before making my decision. Instead of explaining calmly or giving me reasonable time, a staff member aggressively pressured me to play immediately, accusing me of wasting time.

I politely explained that I needed a moment to process the hand, but the situation escalated unnecessarily. A manager approached me, and instead of helping resolve the misunderstanding professionally, I was removed from the table and ultimately asked to leave the premises.

As a customer, I expected professionalism, patience, and respectful treatment — especially in a poker environment where players sometimes need time to make important decisions. Unfortunately, I felt humiliated and unfairly treated.

I hope management improves staff training and customer relations so future guests are treated with more respect.

Excellent day spent at the Hotel by the pool with the lunch promo and a super peaceful vibe but the special mention for the day goes to Fatima at the Spa. She did a magnificent massage to me being very lovely and professional. Thanks to her and all the team. I'll surely go back!