Eden Andalou Aquapark and Spa

My wife and I recently stayed at the Delta Hotel by Marriott in Marrakech, and overall, the holiday met our expectations. There were many highlights that made our stay special, along with a few areas that could be improved. The Highlights:

• Staff: Truly exceptional across the entire resort. Every team member we encountered was incredibly warm, friendly, and helpful. No notes at all—they really made us feel welcome throughout our stay.
• Gym: Hands down one of the best hotel gyms we have ever seen. It’s fully equipped with everything you could possibly need for a complete workout. A special shoutout to the gym manager, Abdalla, who clearly takes extreme pride in keeping the facility spotless and fully operational. You can also book personal training sessions with him, which is a great touch.
• Spa: Absolutely amazing and provided incredible value for money—definitely do not miss taking advantage of the spa services during your stay.
• Grounds & Pool: The main pool area is lovely, surrounded by beautiful, well-kept gardens and comfortable seating/benches.
• The Room: Lovely, spacious, and equipped with a very comfortable bed. Compared to other all-inclusive resorts we’ve visited, this was definitely one of the nicer rooms.

Dining & Drinks:

• Buffet Restaurant: We were genuinely impressed with the buffet. The selection rotated regularly, the fresh salad bar was well-stocked, and the pizza was consistently good. A special mention goes to the freshly cooked pasta, which was delicious every single time.
• A La Carte Restaurants: A bit underwhelming compared to the buffet, and if we were to do it again, we would likely skip them. La Toque had wonderful ambiance and fantastic staff, but the menu is almost entirely fish-based with very few options for non-fish eaters. La Fez (the Moroccan restaurant) was okay, but we actually preferred the food and variety offered at the buffet.
• All-Inclusive Drinks & Cocktails: The all-inclusive drink selection left quite a bit to be desired. We were really underwhelmed with the cocktail selection and wouldn't recommend it. Furthermore, we always enjoy having a sparkling wine/bubbly option included (which is fairly standard for European all-inclusives), but it wasn't available here.
• A La Carte Pricing & Wine Options: In the a la carte restaurants, you don't have the choice to use the all-inclusive drinks—you have to buy them separately, and they felt very overpriced. Charging around £45 for the cheapest bottle of fizz feels excessive, especially when the descriptions provided no clear notes on tasting profiles (such as whether a wine was dry, crisp, sweet, etc.).

Noise / Soundproofing:

• For the first couple of nights, the room was delightfully peaceful and quiet. However, once neighboring guests moved in above and beside us, we noticed the soundproofing wasn't the best, as noise carried quite easily between the rooms.

Final Thoughts: Overall, we were very happy with our stay and enjoyed our holiday. Thanks to the fantastic staff, top-class gym, amazing spa, and solid buffet offerings, we had a lovely time—though the minor issues with room soundproofing, a la carte dining, and the drinks package keep it at a solid 4 out of 5 stars for us. N.b. we didn't come with kids but the hotel overall seemed very kid friendly.

Amazing hotel and facilities, nearly gained 10kg but thank god for Abdullah the gym staff who motivated to come gym before having the buffet 😅

Stayed here for a week in October 2026 with family, having booked a family room.

Before travelling, I had read a number of reviews mentioning dated and tired rooms, so I emailed the hotel in advance specifically asking whether we could have one of the refurbished/upgraded rooms. The response was simply that this would be subject to availability.

We arrived at around 7.30pm and were told our room was not quite ready, so we were encouraged to go and get something to eat first. We eventually got into the room around an hour and a half later.

At first glance the room seemed okay, but it was immediately obvious it had not been refurbished. As it was late, we decided just to get settled and sleep. We then discovered there were no towels and no spare duvet for the sofa bed. Towels were eventually sent up, but when I asked for bedding I was initially told there were blankets in one of the cupboards. The blankets looked extremely old and certainly not something I was comfortable putting on my child’s bed. After further explanation, a duvet was eventually provided.

The next morning, once we had properly used the bathroom, the condition of the room became much more apparent. The toilet continually flushed, fixtures looked as though they had not been properly cleaned for a very long time, the shower head desperately needed descaling and sprayed water everywhere, and the shower handle actually came off in my hand.

There were also very few plug sockets for a room designed for four guests, with none conveniently positioned beside the beds. As we were on the ground floor, I was particularly concerned that the terrace door handle was loose and I was not convinced the door locked securely. Overall, the room genuinely looked as though it had last been refurbished decades ago.

Reception agreed to move us the following day. Unfortunately, this meant losing around two hours of our holiday packing, waiting and moving rooms. The replacement room itself was much the same, although thankfully the bathroom was much more modern, so we decided to stay in it.

Even then, there were ongoing problems: the shower leaked, the air conditioning was poor, the sofa bed was uncomfortable and housekeeping was inconsistent. We regularly had to ask for the correct number of towels, toiletries and bottles of water to be brought to the room.

The wider hotel experience was mixed. Charging a £40 deposit for pool towels felt excessive for an all-inclusive resort, and even ice creams were chargeable. The food was acceptable, with enough choice to find something to eat most evenings, but there is only one main buffet restaurant. We did book the à la carte restaurant but eventually chose not to go after reading the reviews.

The all-inclusive arrangement itself also felt unusual. Certain items are served to you rather than allowing guests to help themselves, which rather defeats the purpose of an all-inclusive buffet and gave the impression of cost-cutting. Plastic plates and glasses were widely used in the restaurant too. That is understandable around a pool or beach area, but it felt cheap and out of place for every meal in a hotel advertising itself at this level.

One of the strongest positives was the restaurant staff. They were genuinely lovely, worked extremely hard and were consistently helpful and friendly. The hotel grounds were also well maintained.

The water park was disappointing and, like much of the hotel, felt dated and in need of significant investment. My son actually preferred spending his time in the heated pool. The entertainment team clearly made an effort, although the evening entertainment started a little too late for us as a family with a young child.

Unfortunately, our experience with reception was very different from the restaurant staff. We found the front desk dismissive and unhelpful. Issues often required repeated calls before anything happened, and almost every request seemed to begin with “subject to availability” before eventually becoming a no.

The biggest issue for me is the gap between how this hotel is marketed and the reality. I did not expect perfection, and when booking an all-inclusive resort in this part of the world I would normally expect something broadly comparable to a good 4-star standard. This fell well below that. In my opinion, parts of the hotel would struggle to meet a good 3-star standard, which is difficult to reconcile with the 5-star positioning and the price being charged.

Would I stay here again? Definitely not.

If you do decide to stay, go expecting a 3-star family resort rather than a 5-star hotel and you may enjoy it much more. If you have already booked and still have the option to change hotels without losing significant money, personally I would seriously consider doing so.