Diwane Hotel and Spa

BEWARE THIS HOTEL NO LONGER SERVES ALCOHOL I have been to this hotel 4 times over the past four years. BUT NEVER AGAIN!!’ It’s always been a great hotel with half decent rooms and great staff. Not any more. First the good stuff. The pool guy ( I forget his name ) has always been fantastic) looking after everyone. The upgraded room we had was ok but the taps in the bathroom look like they’ve never been cleaned. Now the bad stuff,four months ago apparently the hotel stopped serving alcohol. So if you are like myself and my wife, who like to lay by the pool with a glass of wine and a cool beer in the heat. All you will now get is warm coke and water. The staff in the pool bar used to be very friendly and worked hard. The new ones are rude and very unfriendly. Yes they bring you food out when you order but they don’t clear it in fact the only time they come near the pool is to bring out the food. We only ordered twice tbh the pizza on the first occasion was edible just,but the burger we ordered the next day was pink inside so we never eat there again. After eating both meals after an hour of waiting for them to be cleared I had to get up and take the leftovers to the counter as they were getting covered in flies next to our bed. The pool staff moaned that I was paying by card ( which I’d always done before and had a tab open). Now they wanted cash, so I reluctantly withdrew money from the ATM to pay. The bill was 205 dirham (approximately £18. But the machine only gave out 200 and 100 bills. Therefore when I paid the 205 bill they moaned at me again as I only had large bills. So I told them I would get the 5 dirham (approximately 40 pence ) the next day. The next morning I went there especially to pay back the 5 dirham. I gave them a 10 dirham coin and he threw it in the till and sat there. I waited for the change but he just ignored me. It’s only 5 dirham but it is the principle and shows how rude and disrespectful they are. The newly refurbished room that we paid €90 for three nights was ok but we had problems with the lights and the key card failed twice so I had to go from the 5 th floor back down to reception in 36 degree heat twice in three days. Couple all of this with the no alcohol policy.Even at night with their entertainment. We unfortunately will never set foot in this hotel again. It used to be a solid 4 star now I wouldn’t give it 2 stars.

If you are looking for a good value budget hotel, then the Diwane hits the mark. If you’re looking for 5 star luxury then you may need to wait until they have fully refurbished the place. On arrival we were advised if we didn’t like the room they could upgrade us (a hint as to what to expect). The room however was clean and spacious. As we were only staying 3 nights it was fine, although desperately in need of a refresh. Breakfast was ok with all the offerings you would expect The omelette station was a good option although expect a wait during busy periods. The real star of the show is Assif. The pool attendant who goes above and beyond to make you feel welcome. I always tip but regardless,he was worth every penny and more. Reception staff were helpful and courteous and overall we were happy with our stay. Especially for what we paid. The only real negative which has left a sour taste was the bar staff. Had previously read a couple of reviews that mentioned them negatively. However did not have any preconceived ideas. Final day and feel they deliberately short changed me on the bill. Even after tipping. Had to question twice before getting resolved, and even then still short.