Diwane Hotel and Spa

The hotel was ideally located to visit all the sights in Marrakech. We felt very welcomed and the staff were amazing. The pool guy was always on hand to help us out with sun loungers and parasols. The bar and waiting staff were friendly. The food at breakfast and lunch was really good and there was a great selection. Both rooms were clean and exactly what you need after a day sightseeing. The housekeeper was in daily to change towels and give the place a once over. Although there was upgrading work happening we barely noticed any noise or mess. All together for the price it was a really friendly, relaxed place to stay for the week.

This hotel is extremely tired and tatty but is not quite as bad as some reviews suggest. We stayed here for 7 days and had booked via easyJet holidays for the room with breakfast included. We are a large family so had two 'superior' rooms on our booking. Both rooms were far from superior and they said to get their newest rooms we could pay 25E per room per night to upgrade to premium rooms. However, the rooms included had the basics that were needed but were both extremely dated and tired. The taps were loose, bath and showers were in a poor state, fixtures and fittings were poor, we didn't have a kettle or anything like that in our rooms, so apart from beds, bathroom and a small fridge that was about it. We asked about a kettle and were told that these were only in the premium rooms. This should not be considered a 4 star hotel and should be considered a low level 3 star at best really. It probably was a lovely 4 star hotel 10-20 years ago when first built though.

Good points: The pool was pretty good and had a lovely 'lifeguard' who gave towels out each day and ran around helping people with sunbeds and parasols. It wasn't too bad getting sunbeds and we generally got them when needed if we went out there at breakfast time, however the sunbeds and parasols were again in poor condition (some being held up by make shift bolts as the mechanisms were broken. The hotel location was pretty good and only 5 mins away from a Carrefour supermarket. We could get 6 seater taxi's into the centre quite easily for around 100 diram. Also quite a few restaurants nearby, although varied massively by price depending on what street you went down. The aircon in both of our rooms worked well and was nice and cold when kept on during the day. The omelette man at breakfast was friendly and pretty good. Bad points: The hotel is extremely tired and in urgent need of renovation. Many of the staff were quite abrupt, apart from the 'lifeguard' who was great. On the whole the breakfast buffet was pretty poor - cracked mugs, dirty chairs, not enough staff to clear the tables, constantly ran out of glasses, plates, cutlery and various food elements and when asked they just said it was all gone for the day way before the 10am cut off. We also had stomach problems on the 4th or 5th day and we had been very careful where we had eaten out. We feel this was likely due to unsanitary practices from the breakfast buffet as we often found small birds and cats in the dining room, along with dirty glasses etc. There were also renovation works going on when we stayed here and although the noise wasn't horrendous, you did often hear power drills and banging etc. during the afternoon if you were inside the hotel. Would we stay here again? Absolutely not. However, was it bad enough to totally ruin our holiday and make a formal complaint, not quite. If you are going to use it more as a base and spend lots of time outside the hotel this was just about tolerable. If you want to spend most of your holiday at the hotel for a relaxing poolside break, we would advise finding somewhere else.